Dan Rossell Email & Phone Number

London, Gb

Greater London, England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

Part of the London Situational Awareness Team (LSAT), responsible for monitoring real-time events and information feeds, initiating and supporting the first response for the GLA to crises and events impacting London and London’s interests.

London, England, United Kingdom

In my role I led on business support alongside the Deputy Director for Incident Management & Service Delivery within the Tactical Operations Centre, part of the 999 Operations directorate.

London, United Kingdom

As an Emergency Ambulance Crew (EAC) I formed part of a crew made up of myself and one other clinician (Paramedic, Technician or another EAC). I worked on an ambulance attending to patients across London who call 999 or 111 and need an ambulance response. I acted as an autonomous practitioner using my own initiative to make decisions, act upon them and knowing when to refer. I worked collaboratively alongside other blue light partners and numerous other health care professionals and agencies across the NHS and private sectors.

London, England, United Kingdom

In this role I led on business support alongside the Deputy Director for the Clinical Assessment Service, covering both 111 and 999 contact centres/control rooms within the Integrated Urgent & Emergency Care directorate.

London, England, United Kingdom

As a Quality Support Officer I worked alongside the Quality Governance and Assurance Managers (QGAM) in ensuring the safety and welfare of patients and staff through the assurance of high standards of care and quality.I supported 999 Operations (Emergency Operations Centre, Clinical Hub and Incident Management & Service Delivery). I was responsible for monitoring the achievement of quality and care standards; the management of risks; oversight of Datix incident reporting and the completion of actions; analysing data and producing reports to help identify themes; and the sharing of learning to promote safety and patient care.

London, United Kingdom

As a 999 Call Handler I was responsible for answering the calls coming through into the Emergency Operations Centre from the 999 system as well as GPs, Hospitals and other Emergency Services wanting to arrange transport and ambulances for sick and injured patients. After obtaining crucial information such as the address and telephone number it was my responsibility to correctly triage the calls using the services AMPDS software by choosing the correct chief complaint based on the facts the caller has stated and give pre arrival instructions to callers.

London, United Kingdom

Responsible for company stock control management from start to end, incorporating all aspect of supply chain and inventory management from forecasting stock turnover to receiving goods in stores. This included arranging imports and exports for UK and international franchise partners, updating internal systems, liaison between stores, suppliers and HQ in relation to new lines, products and updating relevant personnel in each location and working with the Management Accountant to produce company COGS figures for month end accounts. I was also solely responsible for ePos management and updates (both scheduled and ad hoc) throughout the company, along with regular reporting on stock control and inventory management and ePos reports and sales mixes for senior staff and board members. As the Supply Chain Co-ordinator for a small start up business that was growing both nationally and internationally, I learnt about many aspects of supply chain and inventory management whilst developing my own skills and adapting to this new role within the company.

London, United Kingdom

Responsible for day to day retail management of the venue/shop and staff team. This role incorporated all aspects of managing and working in a food and retail environment. As Deputy Manager I was the key driver behind achieving maximum potential, through delivering against sales targets and generating and managing team motivation. Through customer service and problem solving skills I successfully built strong teams and achieved success in sales. Whilst working in my "home" store I was asked to support the openings of one new flagship store in Selfridges, London and one other new outlet, at the request of the CEO. I provided developmental and managerial support and assistance to the team, to ensure on going training needs were met and quality standards remain high. Throughout this role and period of employment I was able to show my adaptability to change, business acumen and capability to take on fresh challenges new ideas.

Sydney, Australia

I was working for Stellar as a Customer Solutions Specialist on a temporary campaign for a well known kitchen appliance. I was providing support, assistance and complaints resolutions to customers over the phone whilst building a professional rapport and ensuring I was deeply engaging with customers. There were constant targets set to achieve within certain time frames. Whilst working at Stellar I was entrepreneurial and passionate about providing exceptional customer experiences. During the temporary campaign I was transferred to become a Tier Two CSS where I was looking after the complaints and case resolution customers. I was asked to create training materials and train other staff members in this area of expertise. I was then tasked with providing Team Leader level support to the CSS team on numerous occasions and deputising for the campaign manager in his absence. The client was liaising with numerous external bodies and having regular contact with them in this position was key to the positive outcomes for the case management.

Wimbledon, London

Event and meeting management & liaison.Dealing with all incoming and outgoing communications.Finance & supplier management: Creating reports and financial spread sheets to manage stock control and for auditing purposes; processing invoices; processing and managing cheque payments to third parties and suppliers; sourcing new suppliers. e.g. waste disposal/recycling services, saving considerable sums per annum.General Administration: Provision of secretariat support to management and management committees.

London, United Kingdom

Catering & Bar management and services: Responsible for the day to day catering and bar management of the golf club, in conjunction and rotation with the Clubhouse manager. This role incorporated all aspects of managing and working in a kitchen and bar environment. I utilised all the range of skills learnt and developed throughout my previous roles in the hospitality and catering industries to fulfil this role. Events: Jointly responsible for catering for varying size functions, including weddings, funerals, promotional events, fundraisers and celebration parties. This role incorporated delivering catering and bar services, alongside budgeting i.e., the kitchen/bar costs for functions including staff costs, food and beverage expenses, gross and net profit margins.

Olympic Park, Stratford, London

The role undertook a huge variety of customer relations and support activities throughout the London 2012 Games within the Common Domain and main sites of the Olympic Park which hosted 9 million spectators throughout the games. Along with another fellow Games Maker we were selected to act up as a Games Maker Team Leader at several times throughout the Games and for the final day activities and closing ceremony of the London 2012 Paralympics. I was featured on the BBC, Channel 4, London 2012 and ‘web’ coverage of Games Maker contribution, during and post the Games i.e. contributing to interviews and videos (link below) for television and internet news coverage, having been chosen to represent the Olympic Park (Common Domain) Games Makers.

London, Edinburgh And Swansea.

Contract and Casual WorkClients included ‘British Institute of Radiology’, ‘Help the Hospices’ and ‘British Medical Ultrasound Society’. Events worked on have been held in London, Edinburgh and Swansea.• Production: Assisting with set-up/breakdown of conferences & events; assisting in conference & event logistics.• Registration/delegate and client relations: Participating in the on-site registration of exhibitors, speakers, staff and delegates for events catering for up to 7,000 people.• Marketing: Designing of logos and names for publicising events and organisations.• Administration: General on-site administrative support to event manager/s and primary clients.