Daniel Rowley Email & Phone Number

● Sales liaison responsible for new hardware and software purchased. ● Dispatch Manager that oversaw all project and service tickets were addressed and resolved.● Staging and deploying all new hardware: workstations, servers, printers, and RFID equipment● RFID project for business line application Produce Pro across several sites for inventory management.● Responsible for creating yearly budget, and documenting progress.● Implemented a backup plan for business line application Produce Pro data.● Office 365 Migration project across all sites.● Responsible for overseeing MPLS upgrade project.● Project Manager that oversees all technology related projects daily.● Service Manager responsible for seeing all users’ issues are resolved in a timely manner.● Network Administrator responsible for securing the network infrastructure across seven sites.

● Consulting needs for clients network infrastructure.● Firm understanding of the TCP/IP Model.● Experience with Server 2003, 2008, 2012, SBS, and Terminal Services.● Utilized ConnectWise and LabTech software on a daily basis.● Proactive Monitoring and Maintenance.● Remotely resolving Clients obstacles called into Live Desk.● Worked on a variety of Field Service tickets daily.● Staged, and deployed computers for clients on and off-site.● Deploying new network equipment, and Disaster Recovery Solutions for clients.● Email migration project for Office 365.● Monthly Service Appointments for all clients on and off-site.● Created documentation for work processes.● Experience working with virtual platforms: VMWare and Hyper-V

Greater Minneapolis-St. Paul Area

● Obtained ability to use Connectwise and LabTech software● Trained in remotely resolving Clients obstacles called into Live Desk.● Engaged and Resolved open tickets on Service Boards.● Setup new computers for internal staff and clients on and off-premise.● Intensive on-site training installing network equipment for clients.● Windows Migration of existing data to new hardware.● Learned the replication of a existing Windows Server data migrated to new network equipment implemented.● Shadowed and learned the process during service appointments including - physically inspecting network equipment, review network diagram and making sure it's up to date, verify agents are up to date, check backup systems are running sufficient, and checking off-site backup is running consistent.

Exceeded performance standards, provided optimum customer service and exhibited role model behavior.Established loyal clientele by providing superior customer service.Provided on-the-job-training for new employees. Executed cash handling procedures.Processed customer returns, exchanges and sales transactions.Accountable for workplace cleanliness. Provided service support to co-workers.

Customer Service Representative & Stock HandlingExcelled in teamwork, workplace ethics, and customer service engagements. Executed cash handling procedures.Provided world-class service to customers.Processed customer returns, exchanges and sales transactions. Ensured that the end product, once on the shelf, met quality standards.Designed and assembled fixture displays.Accountable for workplace cleanliness.

Bachelors Degree In Science, Information Technology

emphasize in network security

Associates Degree In Science, Information Technology

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