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Dynamic, accomplished leader with a proven record of leading matrixed business groups in diverse disciplines. With a background in acquiring over 80 companies, became very adept at guiding cross-company and cross-organizational teams through transformational, disruptive change. This includes hostile acquisitions.Demonstrated expertise in Customer Support, Partners & Alliances, Mergers & Acquisitions, Marketing Communications and other business areas. Exceptional negotiation and influencing skills with a keen business acumen. University teaching experience in business and psychology. Trained in performance improvement, behavior management, and conflict resolution.
Oracle
View- Website:
- oracle.com
- Employees:
- 184101
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Project Director, Oracle Product SupportOracle Aug 2020 - PresentLead revenue generating, strategic Enhanced Support Services , managing critical customer escalation for Top Accounts. Provide contractual reviews and feedback for customer negotiations. - Reduced Root Cause Analysis (RCA) labor costs by 50% - Maintained 20% faster response times for Top Account customer - Maintained 5-star customer satisfaction ratings - Expanded available services for new revenue, new customers - Reduced cost of ownership via faster bug /… Show more Lead revenue generating, strategic Enhanced Support Services , managing critical customer escalation for Top Accounts. Provide contractual reviews and feedback for customer negotiations. - Reduced Root Cause Analysis (RCA) labor costs by 50% - Maintained 20% faster response times for Top Account customer - Maintained 5-star customer satisfaction ratings - Expanded available services for new revenue, new customers - Reduced cost of ownership via faster bug / defect resolution (24%) Show less
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Mergers And Acquisitions DirectorOracle Jun 2005 - Jul 2020Lead the acquisition and integration of 80+ companies. Provided transitional leadership and direction for incoming executives. - Managed hostile situations with 100% on-time completion. - Lead teams that crossed companies, as well as organizations. - Reduced project lifecycle 20% via change management programs
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Director Of CommunicationsOracle Feb 2002 - Jun 2005Lead strategic communications ($4B business unit, 4,000 employees,, 100 countries) - Authored internal and external strategic communications - Designed learning strategy: improve self-resolution from 26% to 95% - Reduced cost $1M annually - Improved utilization (-44% headcount, +53% resolution) - Secured 9 industry recognition awards for Oracle Support Excellence
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Partnership And Alliances DirectorOracle Feb 1998 - Feb 2002Designed online partner program for training and certifications - Increased content by 32% to reduce inbound calls and labor cost - Reduced partner enrollment process from 29 days to 6 days - Lowered partner investment cost 24% - Managed Business Development for recruitment and retention with a 25% membership increase
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Senior Manager, Worldwide Customer SupportOracle Apr 1996 - Feb 1998Managed mission-critical technical support team - Created diagnostic methodology to reduce invalid software bugs 50% - Restructured capacity planning and job design (-43% response times)
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Adjunct Instructor, Business And PsychologySouthern New Hampshire University Sep 2006 - Jun 2014Business courses taught: Organizational Behavior, Business Management, Managing Organizational Change, Principles of Management, Human Relations in Administration, Social Environments in BusinessPsychology courses taught: Introduction to Psychology, Human DevelopmentAwards: Outstanding Instructor Award, Adjunct FacultyNominee: Excellence in Teaching Award, Adjunct Faculty -
Technical Support And ConsultingProgress Software Sep 1991 - Apr 1996 -
Quality Assurance Engineer, SoftwareIdeassociates Inc 1988 - 1991 -
Manager, Accounting, Corporate Tax DepartmentAccounting Corporation Of Americ 1985 - 1988
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United States Army Reserve: Combat EngineerUnited States Army Reserve Jul 1980 - Jul 1986 -
AccountantStar Market Company 1983 - 1985
Dan Roy Education Details
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Behaviorial Psychology -
Accounting, Management
Frequently Asked Questions about Dan Roy
What company does Dan Roy work for?
Dan Roy works for Oracle
What is Dan Roy's role at the current company?
Dan Roy's current role is Project Director, Oracle Product Support.
What is Dan Roy's email address?
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What is Dan Roy's direct phone number?
Dan Roy's direct phone number is +160323*****
What schools did Dan Roy attend?
Dan Roy attended Rivier University, Southern New Hampshire University.
Who are Dan Roy's colleagues?
Dan Roy's colleagues are Emanuel Suares, Amitav Mohapatra, Mpho Marumole, Sam Brennan, Samiksha Sabale, Vijayanand Derebail, Shri Rao.
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