Senior Experience Design Manager
Current• Managing the Health Services design team at a higher level by creating design roadmaps and overseeing the execution of web/app designs for CVS Virtual Care, CVS health service emails, and MinuteClinic health service pages• Coaching direct reports to improve performance and meet monthly career goals (promoted designers; helped others bounce back from poor performance ratings)• Collaborating with Product, Design, Engineering, and Agile leadership to plan design work and ensure design quality/velocity meets business and user needs (decreased time to complete features by 35%; reduced feedback loops/re-work)• Improving our design process, facilitating culture activities, and managing through organizational change (hosting retros, monthly culture events, role agreements)