Dan Sanders Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

Stamford, CT, US

• Led a global operation comprised of approximately 500 employees across 5 domestic locations and one international location providing all tier 1 operations supporting $23B in revenue. These teams included Network.
• Drove operational efficiencies through automation, process and tool standardization, and an intense focus on metrics that yielded a 56% improvement in alarms ticketed (56K to 86K) which supported a 41% improvement in.
• Led a large structural transformation consisting of eight regional NOC's with different tools and processes to four centers focused on enterprise service support using standard tools and processes. The success of this.

Philadelphia, PA, US

• Created and managed four regional “Commercial Business Class” customer care centers and six regional “Commercial Business Class” provisioning support centers forming the operational structure that was responsible for.
• Built and led teams of approximately 200 employees to manage residential provisioning and porting of residential telephony service and broadband internet across an area spanning more than 20 million homes passed with.
• Launched the first VoIP market in the Central Division in 2005 and grew the network to over three million subscribers by 2012
• Expedited transition of legacy VoIP network to an IMS architecture enabling faster product launches and deeper cross-platform integration
• Developed strategic operational processes to guide new products through incubation and ramp to a large volume support environment. These products included Comcast’s new cloud based X1 video platform and Xfinity Home.
• Graduate of Comcast’s 2007 Executive Leadership Forum

Philadelphia, PA, US

• Led broadband internet and telephony field engineers in 34 markets. Provided technical guidance and budgeting assistance for new launches, product deployments and new technology implementations exceeding $100M capex.
• Evaluated deployed technology of potential system acquisitions integral to due process.
• Created and developed Network Operating Centers responsible for surveillance, troubleshooting, and maintaining transport, HFC, and signal generating facilities across a network serving over six million subscribers
• Served on the Homeland Security Focus Group of NRIC Council VI, an FCC advisory committee

Philadelphia, PA, US

• Led engineering, construction, maintenance and head end operations in a system that was first to launch a DOCSIS based Internet service in Comcast and one of the first five markets to launch Video on Demand.
• Initiated transition from ‘computer room’ oriented head end facilities to Telco style head facilities within Comcast by designing and constructing the first open rack, over-head cable tray, open air ventilation.

CA

Cranberry Township, PA, US

Wilmington, DE, US

Mse, Electrical Engineering

Bse, Electrical Engineering