Dan Sas Achim Email & Phone Number

Sibiu, SB, RO

România

Sibiu, România

Sibiu, România

• Coordinated and managed 2 customer service projects with teamsof up to 470 employees, successfully navigating the initial phase of rampup and also the ramp down
• Acted as a key point of contact for clients, building and maintaining strongrelationships, and acting as a single point of contact and escalation for clientissues and concerns
• Represented overall service-related information in business reviews andassisted with the development and expansion of the scope of contractualclient relationships
• Ensured accurate invoicing processes and values and demonstrated astrong focus on improving quality, performance, and efficiency throughoutall projects
• Assumed financial responsibility for the LOB, effectively managing budgetsand objectives while evaluating costs and impacts to the project

Sibiu

• Successfully managed project implementation, consistently achieving andexceeding operational and quality KPI targets
• Demonstrated proficiency in budget management, cost evaluation andimpact analysis to drive project success
• Proven success in developing a work environment focused on continuousimprovement and driving efficiencies through performance indicatorevaluations.

• Constantly aligned operational KPI's with quality targets to drive overallperformance and success
• Proven experience in planning and implementing changes to improveprocesses and quality assurance programs
• Adept at analyzing data to inform decision-making and drive processimprovements
• Skilled in managing day-to-day activities, resources, and teams
• Strong leadership and mentorship abilities, providing guidance and supportto team members to achieve shared goals

România

• Led and managed a team of up to 25 customer service representatives,setting clear performance targets and monitoring progress against keymetrics
• Regularly evaluated team performance and KPIs, implementing correctiveactions as necessary to ensure compliance with company regulations
• Provided ongoing leadership and support to team members, fostering apositive and productive work environment
• Acted as a point of contact between the team and management, effectivelycommunicating updates and changes in company policies and procedures.

România

• Demonstrated proficiency in providing customer support via phone andemail in both English and French
• Proven ability to effectively communicate with customers in multiplelanguages and effectively resolve issues
• Experience in handling customer inquiries, complaints, and feedback in aprofessional and efficient manner.

Sibiu, România

• Building and maintaining strong relationships with suppliers to ensuretimely delivery of goods
• Negotiating contracts and purchase agreements with suppliers to ensurecost-effectiveness
• Communicating regularly with suppliers to resolve any issues or concernsand maintain positive relationships

Bacalaureat

Licenta, International Business

Education record