Responsible for and drove numerous improvements to the company’s infrastructure, Security and Cloud Operations. Orchestrated end-to-end responsibility for Identity and Access Management, IT, onboarding/offboarding, and associated policies, strategically driving the adoption of least-privilege access. This initiative significantly reduced operational risks. Spearheaded the creation and integration of the Production Operations team, implementing a robust on-call roster, and monitoring/alerting system to ensure proactive issue resolution and minimize downtime. Guided the organization towards strategic IT service management by leading the adoption of Change, Incident, and Problem management principles based on the ITIL framework. Strategically improved Engineering workflows by advancing automated builds and deployments, and championed a self-service data sandbox provisioning system, fostering efficiency and innovation. Successfully navigated the Company's SOC-2 Type II program to fruition, achieving a clean report with no major findings or exceptions. This strategic approach ensured a robust security posture and compliance. Initiated and implemented FinOps practices, strategically enhancing cross-departmental visibility and precise budget management for Google Cloud and Snowflake costs. Aligned financial targets to optimize resource utilization.

Introduced and operationalized automated DevOps workflows to development teams leveraging Jenkins, Azure DevOps, Selenium and Git workflows resulting in consistent, high-quality, compliant zero touch builds and deployments. Drove numerous business process improvements leveraging automation to provide self-service capabilities. SRE team size: 3 onshore. Managed the Systems Engineering team and drove numerous operational efficiencies and improvements including automated infrastructure provisioning using Terraform. Drove adoption of Ansible for system hardening, server configuration management and application management. Team size: 5 onshore. Drove the automation of PPP loan submission resulting in over $400M of loans. Introduced containerization to the enterprise resulting in increased deployment velocity, operational resilience and reduced infrastructure costs. Managed the database administration team, including operational responsibility for the Enterprise’s SQL and Oracle instances. Team size: 3 onshore and 13 offshore.

Developed a cohesive approach to EDI (Electronic Data Interchange) and drive technical implementation of new features and business process improvements of Alere Wellbeing's EDI Pipeline project. Oversaw all aspects of the design, testing, and implementation of the eReferrals project. Managed Client Services Development team’s high performance, including hiring, onboarding, training and performance management, resulting in a high trust, well-running team. Ran the Client Setup Scrum team that implemented many client setup related changes in response to requests from internal partners.- Achieved a reduction of 95% of the manual labor necessary to process Eligibility and Inbound Recruitment feeds by implementing numerous enhancements to better serve internal customers.- Advocated for, won, and tracked capitalized budget for eReferrals project that will facilitate smoking cessation program participants to reduce their time to enrollment by 75%.- Championed the entire process change for the Application Development department's smooth transition from Waterfall to Scrum, providing guidance and the toolset used to track the team’s work in TFS.- Drove and managed key enhancements and bug fixes to internal applications and services, resulting in a drastic improvement in internal customer satisfaction and the elimination of HIPAA violations.

Implemented an automated test execution platform using open-source tools including MBUnit, Gallio, Selenium while utilizing SQL Server 2008 as a data store and ASP.Net MVC as a front-end portal. Executed and managed test efforts for multiple products that streamlined processes and enhanced performance.- Provided a unified product vision and technical direction for the development and management of the QA test automation team, resulting in collaborative service that delivered timely, effective automated test suites and tools.- Built cross-team strategic partnerships resulting in high buy-in for the automation effort.- Implemented test automation for the Text2Quit project, resulting in a smooth and on-time release.

Developed and supported SCRUM for the BeDynamic, Balance Financial and Avado startups in parallel. Managed hotfix releases using hybrid Kanban and test activities for the Balance Financial project. Designed, implemented and delivered two versions of the BeDynamic Virtual Concierge. Bootstrapped Avado from its original concept, including product definition, roadmap, and release timelines. Executed sub-features of the Virtual Concierge, Balance Financial, and Avado startups in C# and implemented branching and code promotion policy for all products.- Spearheaded organization-wide adoption of standard agile processes to more fully support planning, development and testing activities across all projects using Jira and Greenhopper.- Implemented continuous integration build processes using TeamCity.

Bootstrapped QA process for newly formed test team for the Amalga Globalization effort, including mentoring four team members. Facilitated daily scrums, sprint planning, review and retrospective meetings. Wrote automated test cases for the Amalga Resource Generator component. Wrote report generator that collected FXCop data from build logs using Perl.- Wrote tool that enabled FXCop Globalization rules for all projects in the Amalga Visual Studio solution using C#.- Coordinated test activities with offshore teams in India and China.- Designed and implemented Globalization UI Automation framework using RPF, a Microsoft proprietary UI driver library.

Efficiently managed QA for multiple SCRUM teams and directed weekly QA and release approval for enhancements to the MySpace.com website. Oversaw hiring, training, and performance management of a team of up to fifteen.- Successfully audited and deployed several major software enhancements to MySpace.com including cross-platform, cross-browser and international support. - Developed and implemented firm wide testing metrics and standards and unified pre-production development and testing environments.

found and lead the QA and Release Management group supporting the B2B software division by executing code and design review, black and white box testing, and defect analysis for POINT inventory optimization system, Dealer Locator 3.0, and data warehouse products. Developed tools and systems for testing performance, capacity, and scalability of Edmund’s production enterprise transaction applications.- Provided better quality decision support and monitor status for firm-wide transaction oriented applications through development of optimized enterprise information gathering infrastructure.- Developed and implemented a new standardized development environment including revision control.