Dan Schauber Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

• Assist in the support operations of a local nonprofit through Internet research, mapping workflows in MS Visio, and the processing of routine invoices.
• Participate in SCRUM meetings to develop a Project Management System for use in production
• Process check requests using standard templates and submitting in a timely manner to finance
• Assist in researching new software options for potential use within the organization

Washington D.C. Metro Area

• Assist in the refurbishing of donated laptops and desktops for resale at discounted rates to low income families.
• Configure Windows 10 per standard company SOPs
• Diagnose faulty hardware and replace as needed from parts inventory

Washington D.C. Metro Area

• Dell subcontractor performing direct end user support on various platforms including Windows, Macintosh, and Linux systems.
• Use of Service Now enterprise ticketing system to follow incidents through their life cycle
• Respond to user requests for incidents and requests which need to be resolved in a timely manner to meet their real time objective (RTO)
• Phone, email, and in-person customer support
• Addition, removal and configuration of objects within an Active Directory structure
• Imaging and configuration of Apple systems

Lanham, MD

• Inventory IT assets, respond to software/hardware incidents via ticketing systems, andperform break/fix procedures as required.
• Respond to user requests for incidents and requests which need to be resolved in a timely manner to meet their real time objective (RTO)
• Addition, removal and configuration of objects within an Active Directory structure
• Experience managing and maintaining client role enterprise Outlook Exchange email and security certificates
• Troubleshooting and reconfiguration of proprietary and COTS software systems
• Diagnose and repair laptops, printers, and desktop systems at a component level

Clarendon, VA

• Support and address customer issues, via email, for a nonprofit web portal designed tosimplify the college application process.
• Respond to incidents regarding technical issues encountered by users ofwww.commonapp.org through an enterprise ticketing system
• Simplify technical terminology into words that an average Internet user is able tounderstand when implementing solutions we provide
• Appropriately Escalate any incidents which require 2nd tier support
• Meet real time objectives by responding to customer concerns within an appropriate time limit
• Research the web portal as a proprietary system which requires up to date understanding of known issues and changes in processes and policy

Chestertown, MD

• Maintain the IT infrastructure for a small business for over 7 years. Assists in overseeing the daily operations of the plant as it pertains to purchasing, advertising, production, quality control, customer service.
• Maintain small office network of ~7 systems running Windows XP as well as Windows 7 in a Workgroup environment
• Troubleshoot software and hardware problems
• Maintain a 1GB switched LAN network to facilitate printer and file sharing
• Educate end users about best practices concerning security
• Configuration of router to enforce port hardening through MAC filtering

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance, 3.85

Activities and Societies: Deans List: 5 concurrent semesters, Delta Epsilon Rho: Honor Society ➢ Linux Administration ➢ Cryptography and.

Associate Of Science (A.S.), Animation, Interactive Technology, Video Graphics And Special Effects

➢ Web Page Design ➢ Advanced Network Management ➢ Fundamentals of Animation ➢ Video Production ➢ Advanced Web Page Design ➢ Audio.