Dan Schauber Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

Assist in the support operations of a local nonprofit through Internet research, mapping workflows in MS Visio, and the processing of routine invoices.• Participate in SCRUM meetings to develop a Project Management System for use in production• Process check requests using standard templates and submitting in a timely manner to finance• Assist in researching new software options for potential use within the organization

Washington D.C. Metro Area

Assist in the refurbishing of donated laptops and desktops for resale at discounted rates to low income families.• Configure Windows 10 per standard company SOPs• Diagnose faulty hardware and replace as needed from parts inventory

Washington D.C. Metro Area

Dell subcontractor performing direct end user support on various platforms including Windows, Macintosh, and Linux systems. • Use of Service Now enterprise ticketing system to follow incidents through their life cycle• Respond to user requests for incidents and requests which need to be resolved in a timely manner to meet their real time objective (RTO)• Phone, email, and in-person customer support• Addition, removal and configuration of objects within an Active Directory structure• Imaging and configuration of Apple systems• Troubleshoot issues related to Group Policy as well as firewall rules• Experience managing and maintaining client role enterprise Outlook Exchange email and security certificates• Troubleshooting and reconfiguration of proprietary and COTS software systems• New user setup and education regarding IT resources• Diagnose and make recommendations for repair of laptops, printers, and desktop systems

Lanham, Md

Inventory IT assets, respond to software/hardware incidents via ticketing systems, andperform break/fix procedures as required.• Respond to user requests for incidents and requests which need to be resolved in a timely manner to meet their real time objective (RTO)• Addition, removal and configuration of objects within an Active Directory structure• Experience managing and maintaining client role enterprise Outlook Exchange email and security certificates• Troubleshooting and reconfiguration of proprietary and COTS software systems• Diagnose and repair laptops, printers, and desktop systems at a component level• Use of KISAM enterprise ticketing system to follow incidents through their life cycle• Evaluation of performance using metric reporting at end of month• Phone, email, and in-person customer support

Clarendon, Va

Support and address customer issues, via email, for a nonprofit web portal designed tosimplify the college application process.• Respond to incidents regarding technical issues encountered by users ofwww.commonapp.org through an enterprise ticketing system• Simplify technical terminology into words that an average Internet user is able tounderstand when implementing solutions we provide• Appropriately Escalate any incidents which require 2nd tier support• Meet real time objectives by responding to customer concerns within an appropriate time limit• Research the web portal as a proprietary system which requires up to date understanding of known issues and changes in processes and policy

Chestertown, Md

Maintain the IT infrastructure for a small business for over 7 years. Assists in overseeing the daily operations of the plant as it pertains to purchasing, advertising, production, quality control, customer service, strategic decision making, and technical support.• Maintain small office network of ~7 systems running Windows XP as well as Windows 7 in a Workgroup environment• Troubleshoot software and hardware problems• Maintain a 1GB switched LAN network to facilitate printer and file sharing• Educate end users about best practices concerning security• Configuration of router to enforce port hardening through MAC filtering• Make recommendations about new technology purchases• Maintain laser and impact printers in a professional environment• Website Management and design of www.schauberslumber.com• Participate in review and acceptance of policies including health insurance, OSHA compliance, timber contracts, and state programs• Accounts receivable and payable• Sales representative fulfilling orders promptly and with a focus on customer satisfaction• Forklift operator facilitating organization of staging operations for mill• Human resources responsibilities working with state and local agencies to mediate issues relating to benefits and obligations• Producing ad campaigns targeted at specific audiences using social media websites, periodicals, civic organizations, and corporate signage• Purchasing of supplies at competitive rates through online price comparisons• Evaluate job functions and recommend changes to subordinate employees on a daily basis to improve job performance• Evaluate employee efficiency and make recommendations based on such observations to the CEO

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance, 3.85

Activities and Societies: Deans List: 5 concurrent semesters, Delta Epsilon Rho: Honor Society ➢ Linux Administration ➢ Cryptography.

Associate Of Science (A.S.), Animation, Interactive Technology, Video Graphics And Special Effects

➢ Web Page Design ➢ Advanced Network Management ➢ Fundamentals of Animation ➢ Video Production ➢ Advanced Web Page Design ➢ Audio.