Store Operations Manager
Mooresville, Nc, Us
Managed the development and implementation of projects, best practices, and process improvements for an assigned store operations client group. Supported the day to day store operations, including sales, service, technology, omni-channel, and store communications.• Oversaw the development and implementation of store improvement tools and processes, including workload planning and timelines.• Provided coaching, feedback, and training to direct reports to help with their development and performance.• Collaborated cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.• Scheduled regular meetings with Sales Operations Consultants and Sales Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.• Utilized qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.• Provided regular written and verbal communication to Director Store Operations and/or assigned client groups on initiatives updates.• Identified and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.• Managed HR recruitment.• Leveraged customer facing technology to improve productivity and efficiency.• Works directly with key stakeholders to deliver on business needs, often requiring time in the field.