Global Professional Services VP and Business Operations leader within technology and SaaS, and extensive leadership experience spanning: > Product definitions, pricing, & SKU-based cataloging> Services sales support, sales enablement & product roll-outs leading to 40+% CAGR> Pre-sales functions including analysis, scoping & contracting> Project delivery, including implementations, highly-customized technical projects, complex integrations, and ongoing services delivery> Process definitions & optimizations, delivery methodologies, PMO & governance> Business operations, including defining, implementing and managing internal business systems (Salesforce, multiple PSAs, BI & reporting / dashboarding tools, etc.), capacity planning, hiring, and team-building> Finance, including P&L ownership, annual plan development, all facets of FP&A, monthly close cycles, & margin optimization> Customer relationship management, including escalations, churn analyses, executive sponsorship, and close partnership with Customer Success to define & deliver customer retention programsAs a player-coach and culture-builder, I lead by example by practicing empathy and foregoing ego, and ensuring each individual's humanity is respected and celebrated. Simultaneously, I use frameworks such as 4DX and EOS to define OKRs, track KPIs, and ensure a strident focus on operational discipline that delivers material results back to the business.I have substantial experience running cross-functional initiatives, and genuinely enjoy partnering with other executives, C-Suites and Boards to develop and execute company and departmental strategies, including annual plans, budgets, and strategic initiatives. As a senior leader, I bring over 8 years experience running P&Ls, with demonstratable record of revenue growth and margin optimization.I am currently #opentowork. My ideal opportunity will leverage my unique background spanning both enterprise and growth-stage startups, deep care for the human element of work, and extensive operational expertise, in order to help your team profitably scale a growing SaaS.https://www.danschlung.com