Dan Segawa Email & Phone Number

Redondo Beach, California, US

• Managed the overall Systems and Desktop infrastructure, architecture, and operational support for both the long-term strategies and day-to-day activities of the company. Provide core corporate end user services and.
• Rationalized and implemented IT services and systems towards best-of-breed per use case that reduced and simplified administration overhead while it improved user experience by toolset consolidation for the entire.
• Manage and develop enterprise-wide CRM (Microsoft Dynamics) infrastructure, and user experience
• Maintains office-computing environment by identifying system requirements; installing upgrades; monitoring system performance and resolving issues as they arise.

• Responsible for overseeing the day-to-day operations of the IT Service Desk team to ensure it delivers a high level of customer service to end users. Oversaw customer relationships and served as the operational account.
• Provided all aspects of network and PC hardware and software support for users in Windows AD environment.
• Assist in Service Desk discovery and implementation.
• Manage a technical team that provides client support and technical issue resolution via phone, E-Mail and other electronic medium.
• Handle overflow calls and assist team members with complex system problems that require research and technical expertise or escalation.
• Work with tier 3 resolving groups and vendors to resolve higher level issues.

El Segundo, California, US

• Responsible for support on technologies including endpoint devices such as desktop, laptop, printers, peripherals, mobile devices, general software, specialty applications, and operating systems.
• Provided client services and desktop support for corporate headquarters (2500+ users), executive support (VP & Above), home office (retail & field sales) and remote offices (Radica, Fisher-Price, and American Girl).
• Plan, lead and participate in special projects as requested.
• Maintain an understanding of computer software, hardware, peripherals, and networks.
• Responsible for the deployment, maintenance, and disposal of desktop/laptop computing equipment.
• Participated companywide desktop refresh and Windows XP rollout.