Enjoy your own party! Home for Entertaining is all about bringing people together and to revive the art of entertaining in your home. We offer a curated retail market of table top and entertaining accessories that will elevate your hosting game. We also offer public experiences that range from cooking classes in our beautiful demonstartion kitchen to seasonally inspired floral arranging workshops. We additionally offer space rentals for private and corporate events. We would love to talk to you about how we can make your next offsite meeting or bridal brunch more enjoyable than you envisioned. We are located in the heart of Downtown Cary.

Responsible for the continued success of customer engagements and the maintenance and expansion of existing customer install bases. Interfaces with senior leadership teams to ensure strategic alignment of client goals with the portfolio of services provided. Established business process and communication models to improve execution and support of critical initiatives and ongoing operations. Manages team of high performing professionals. Consistently provides world class representation of company capabilities while successfully advocating on behalf of customers to continuously improve the solutions provided and overall customer satisfaction.

Provided Professional Services and account management leadership to new and existing customers for the leading cloud based contact center solution provider. Responsible for managing all Professional Services activities, from request through production support, for the industry's largest cloud based contact center implementation, expanding the customer install base to over 6000 seats and increasing the breadth of services provided. Established methodologies and procedures to ensure the continued success of the company's customer engagement model.

Dan provides contact center thought leadership, operational efficiency improvements and optimized customer experiences. He leverages his years of experience in a large enterprise environment and his Genesys Certified Engineer training to successfully implement complex projects based on the Echopass industry leading SaaS telephony infrastructure.

Leads DSA's efforts to maximize the capabilities and value delivered through our industry proven IT and case management solutions. Responsible for forging new relationships with both clients and partners within the global drug safety community. DSA is an Oracle Gold Partner and leverages the Oracle portfolio of safety products.

Drug Safety Alliance (DSA) is an organization of expert pharmacovigilance and drug safety professionals dedicated to improving patient safety and product longevity worldwide. Unlike most service providers, DSA is uniquely focused in the field of drug safety and provides drug safety & pharmacovigilance services and consulting for turn-key operations, and specialized services to augment specific parts of your internal safety department.DSA delivers creative global pharmacovigilance solutions in all therapeutic areas for pharmaceutical, consumer health/over-the-counter, biotech, medical device and veterinary drug safety management.

Responsible for the execution of the GSK Response Center’s daily operations. The GSK RC is a 100 person pharmaceutical contact center that handled 300,000 contacts annually. This contact center provided phone, web and email support for Consumers and Healthcare Providers across a range of topics that included Adverse Event reporting, Product Quality Complaints, patient financial assistance and general inquiries for product information. Additionally, the Center provided concierge services for our own field sales force. Routinely interacted in strategic dialog with senior management of the Commercial, R&D and Corporate business units. Responsible for integration of telephony and contact center software systems with back office systems, including pharmacovigilance, QA and case management. Led the department’s strategic planning efforts, project execution, change management, and governance process. Implemented SOP management system and created SOPs to govern execution of regulated activities. Defined performance dashboards to aid in the management of key performance indicators and provide stakeholders with actionable information. Daily operational support responsibilities included the ownership of Customer Relationship Management and Knowledge Management systems, real time call center management tools, and reporting and analytical systems.