Dan Shackleton-Jones Email & Phone Number

Orlando, Florida, United States

Florida, United States

Orlando, Florida, United States

• Leadership and Management: Transformed the business experience and culture, leading to a 60% increase in member acquisitions. Managed and mentored team members to support growth and excellence.
• Operational Expertise: Implemented high-quality standards and managed operations for Michelin Star-rated dining experiences and exclusive member events.
• Talent Development: Developed strategies to attract and retain high-caliber members and staff.

United States

• Managed $25M funded project to build and launch 4 Clubs, leading operations while presenting the case for business plan changes that directly improved both the profitability and efficiency of the business.
• Produced 50% growth above plan reaching $32M in revenue, coupled with strategic growth initiatives for growth year over year.
• Managed four Private member Club 33 locations offering tailored Events and Food & Beverage in each Walt Disney World Parks.
• Led Sense Spas and wellness offerings located in the premium Walt Disney World Resorts, bringing double digit profitability back to the Sense Spa business for first time since 2014.
• Accountable for P&L performance, across 10 business units providing lifestyle, Spa/Beauty products and services.
• Strategically built brand development and physical club assets by driving point of difference culture & services delivery.

Florida, New York, California, Hawaii, Arizona

• Emerging brand of salons, spas and branded spa operations with assets in key US markets. Unique guest experience in concert with Marilyn’s iconic, engaging style, serving socially-oriented demographic niche market.
• Managed 11 assets across the US from Maui to Miami comprised of storefront Day Spas in mixed use shopping developments to Resort Spas with Hyatt and Marriott properties.
• Delivering P&L performance and the leadership of location operators and corporate support team to drive excellence in business performance.
• Championed strategic growth initiatives and leading all aspects of $15M capital budget.
• Driving operations and achieved profitability on branding strategies by performing detailed cost and gap analysis.

East Coast, USA

• Managed all corporate operations, business unit performance, for up to 23 owned and operated salons, spas, massage & fitness centers, and resort spa facilities.
• Selected to be the first service provider of Spa & Wellness services to Walt Disney World while maintaining consistent 15-25% operating margins.
• Led development and innovation for 10 years delivered 5X company growth, resulting in the sale of the company to Walt Disney World.
• Designing and driving multiple new facility openings, including the foundational business models and industry-first spa offerings for children 3 years and up.
• Provided additional long-term business operations and service contracts with Hilton, Marriott, Universal Studios & Renaissance

Baltimore, Maryland Area