Dan Singer work email
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"Results-oriented technology and business leader with exceptional ability to leverage expertise across a wide range of critical process improvement disciplines, project management, and staff development initiatives. Recognized success in exceeding goals through navigating and managing primary constraints of scope, time, quality and budget while ensuring best practices, continuous improvement management, and client satisfaction."• Maintain complete accountability and management of multi-million dollar projects with profound understanding in project management and ability to align with the company’s strategy and processes.• Provide experience, leadership and collaborative expertise with talent in leading high-performing teams across geographic and cultural boundaries, with astute ability to multi-task high priority responsibilities. • Demonstrated proficiency in high-level consulting, through the combination of technology, operations, strong interpersonal communication, and expertise in maintaining client support, training and testing.• Excellent strategic and tactical planning, with the ability to manage start-up, scope, forecasting, staffing, scheduling, and incidence management of multiple projects, resolving complex technical and business issues.
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Director Call Center OperationsFiserv Eft Mar 2019 - Present• Managed strategic planning and day-to-day operations of geographically diverse locations.• Provided vision, direction, and leadership to a management team responsible for managing 32,000+ ATM's and 6,000 client connections.• Developed and implemented performance management dashboards• Created and monitored performance indicators focused on service delivery• Secured and built strong relationships with partners and suppliers -
Director Production ControlFiserv Eft Aug 2013 - Mar 2019• Successfully manage escalated issues, determine root cause, and develop proactive action plans. • Develop and manage end-to-end change, incident, and business continuity and planning and management.• Actively review and analyze the effectiveness and efficiency of existing systems and develop strategies to improve. • Apply a structured approach and methodology and develop actionable and targeted plans - including communication, training, and resistance management plans.• Acted as subject matter expert (SME) while implementing ServiceNow ITSM tool. -
Director Incident/Problem ManagementFiserv Eft Jul 2011 - Aug 2013• Mentored, managed, and led a 12-member Problem Manager team.• Developed the process used to drive analysis of problems, ensuring root cause and corrective action are determined.• Consistently identified and presented opportunities to increase efficiency and effectiveness of products. • Collected, scheduled, and presented data for monthly reporting, including challenges, trends, highlights and action plans.• Explicitly understood both client technology needs and business objectives. • Collaborated within cross functional teams to define and manage project scope and objectives. -
Director Change ManagementFiserv Eft Oct 2008 - Jul 2011• Successfully managed the rollout of an Enterprise Change Management process to multiple business units and data centers.• Developed change management strategies based on the criticality, and the groups and/or clients being impacted.• Acted as subject matter expert (SME) and change management owner while implementing Remedy Version 7.6.• Implemented standard agenda and reporting for Change Advisory Board meetings.• Led efforts to evaluate processes for conversion to ITIL specifications and ISO 20000 certification.• Conducted readiness assessments and resource impact analysis, evaluated results, and presented findings. -
Change ManagerFiserv Eft Oct 2002 - Oct 2008• Successfully managed the rollout of the Change Management process for the business unit.• Implemented standard agenda and reporting for Change Advisory Board meetings.• Collaborated within cross functional teams to define and manage project scope and objectives, and served as liaison between clients, systems, management, and other departments. • Expertly monitored projects from initiation through delivery, interfacing with customer on technical and non-technical matters, setting expectations and ensuring satisfaction by meeting productivity and quality goals. • Monitor the business recovery plan development and scheduled deliverables from each team.• Schedule, attend, coordinate and conduct planned tests Document problems assign problem resolution to individual(s), monitor to ensure correction. -
Business AnalystElectronic Data Systems Jul 1996 - Oct 2002West Hartford, Us• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements to deliver accurate solution documents and test plans.• Worked with users, their liaisons and IT members to capture business definitions/requirements, establish technical vision, analyze tradeoffs between usability and performance, and participate in function design. • Quickly and effectively understood a client's business strategy, their business processes, and developed technical solutions to support their business strategy. -
Regional Service And Installation ManagerControl Transaction Corp Aug 1995 - Jul 1996• Responsible for Installation of newly purchased systems into customer facilities. This included physical hardware installation, custom programming of the system, staff training, and "go live" support. • Managed a matrixed staff across the Northeast responsible for ongoing service needs for existing clients.
Dan Singer Skills
Dan Singer Education Details
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Florida International UniversityHospitality Management
Frequently Asked Questions about Dan Singer
What company does Dan Singer work for?
Dan Singer works for Fiserv Eft
What is Dan Singer's role at the current company?
Dan Singer's current role is Director Call Center Operations at Fiserv.
What is Dan Singer's email address?
Dan Singer's email address is da****@****erv.com
What is Dan Singer's direct phone number?
Dan Singer's direct phone number is +161735*****
What schools did Dan Singer attend?
Dan Singer attended Florida International University.
What skills is Dan Singer known for?
Dan Singer has skills like Change Management, Process Improvement, Vendor Management, Itil, Management, Sdlc, Business Analysis, Pmp, It Management, It Service Management, Disaster Recovery, Data Center.
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