Business/Commercial Insurance: I manage risk and uncertainty through the execution of a process called RiskCaddy365. It's designed to better protect you, your company, your employees and your families. Through this process carriers will gain more comfort/confidence and will provided preferred terms and conditions.

Demonstrate a thorough knowledge of all of Crescent's products, plans and programs -- identifying, pursuing, and maximizing all avenues of revenue opportunities. I provide assistance, training, ongoing support, and consultative services for dealerships. Key Accomplishments• Secured, developed, and continue to sustain strong working partnerships with Finance Managers and other key stakeholders at 400+ dealerships across Ohio, West Virginia, Kentucky, Washington and Oregon.• Leader in dealership penetration as a result of effectively managing a vast network of dealerships.

I was promoted to run the daily operations of the LPO – hiring, training, and managing a team of credit analysts and funding staff – while simultaneously maintaining responsibilities as a DRM and a Credit Analyst with increased lending authority. Key Accomplishments• Consistently achieved ROA, Dealer Penetration, and BTL metrics.• Improved internal operations to lead to better productivity of the Cleveland Branch.• Served on Wellness Champion Committee from to coordinate corporate activities at local level

I utilized my comprehensive insight into credit reports, credit policies, and the internal systems involved in determining if a car-buying customer is qualified for financing; helped Crescent continually evolve its lending policies, procedures, and guidelines. As a DRM, I developed new dealer relationships and maximized business at existing dealerships through effective management of the dealer account relationship for all dealer finance issues.Key Accomplishments• Transformed a territory of 30 dormant accounts into a $7MM portfolio of 90 accounts.• Actively recruited to Crescent Bank and this dual-role by the Loan Production Officer who managed Crescent’s dealer relationship at North Olmsted Chrysler Jeep Dodge Ram.

As a creative, solution-focused Finance Manager, I steadfastly identified and implemented ways for customers to get approved for financing – including car buyers with challenging credit histories. I continuously expanded and updated the list of financial institutions – often meeting with new prime and subprime financial lenders. I performed financial analysis on each purchase to determine how much the dealership, the sales rep, and the financing bank made on each deal; in addition, I analyzed data to determine new sales goals and to help anticipate the future performance of the sales team, and I created financial and sales reports for the management team and the owners.Key Accomplishments• Successfully increased the number of deals financed per month as a result of the great partnerships developed over the years with bankers and relentlessly striving to find ways to fund the deal so that it was agreeable to the customer, the bank, and the dealership.• Ranked top 3% nationally in vehicle service contract revenue 2008 through 2013 – out of approximately 2100 dealers.• Earned $1.4M in 2012 and $1.6M in 2013 backend revenue for dealership averaging 115% above objective.• Continually exceeded gross income per finance deal objective by reaching 140% of target goal.• Process Engineer for CRM integration into DMS, staff training and implementation.

Maintained business inflow by prospecting internet leads, mailers and generating referrals. Explained loan process, programs and requirements to ensure that borrower receives best-suited loan and superior customer service.

Eliminated hand-written lease write-ups by creating excel compatible version that allowed management to manually enter residuals, money factor, cap cost and taxes to generate lease quotes instantaneously. Decreased customer wait times while increasing deal structure accuracy.

Promoted in January 2003. Discovered uncollected monies and lost profits in segment of business; administered project leadership and development to collect customer charge backs, freight claims and vendor reconciliation. Project eliminated need for outsourcing company and collections were added back to bottom line profit.

Field inbound calls from major account, The Home Depot; provide excellent customer service and new order data entry