I am a well organized, resourceful, energetic and passionate front office/reservation executive capable of handling and working in the front office and operations departments in hotels and tours and travel organizations. Having studied Tourism management and worked in different organizations, I have gained significant experience in front office, reservations, customer service management/meetings and event coordination and operations and dealing with different kinds of guests and clients.You will find me dedicated, skilled in quickly responding to products inquiry and effectively visiting and negotiating the best deal for corporate clients to both maintain current accounts while building new ones. Looking forward to being part of a team where I can provide solutions and deliver client, organizations and personal goals and help propel the organization to new heights of success.
Lake Naivasha Sawela Lodge
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Assistant Sales And Reservations ManagerLake Naivasha Sawela Lodge Jun 2015 - PresentNairobi
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Front Office/Meetings And Event CoordinatorLavington Hill House Ltd May 2014 - May 2015Lavington -Nairobi• Ensuring the front office provides prompt and friendly service to the customers in line with the hotel standards.• Handling client relations and all matters on conferencing and events• Coordinating meeting, events and conferences with utmost professionalism• Doing booking and reservations /sales and marketing of the hotel products and services.• Maintaining clients’ accounts cashiering and night auditing responsibilities.• Overseeing all front office operations• Coordinating with sales team and F&B departments to ensure they are ready for different groups
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Front Office SupervisorMvuli Hotels Oct 2013 - Apr 2014•Handling client relations responsibilities.•Ensuring the front office provides prompt and friendly service to the customers in line with the hotel standards.•Assist in booking and reservations /sales and marketing of the hotel products and services.•Dealing with customers including handling complaints when they are brought to the front desk.•Troubleshooting and handling emergencies
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Night AuditorMvuli Hotels Oct 2013 - Apr 2014Guest ledger managementRevenue forecastingDaily revenue reconciliationEnsuring accurate billing and cashiering by the cashiersPreparing the daily Audited accounts
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Reservation /Front Office AssistantSarova Hotels May 2011 - Aug 2011Sarova PanafricReservation dutiesFront office operationsHousekeeping -
InternKenya Wildlife Service May 2010 - Aug 2010Amboseli National Park• Provided Customer service management to all local and international visitors.• Gained significant knowledge of using the Electronic Safari Card Revenue collection Systems.• Provided Research activities, Handled Community Development and social responsibilities. • Facilitated Infrastructure and facility development.• Financial Management and procurement procedures.
Danson Ndolo Skills
Danson Ndolo Education Details
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Strategic Management -
Tourism And Travel Services Management -
Alliance FrancaiseLevel 2
Frequently Asked Questions about Danson Ndolo
What company does Danson Ndolo work for?
Danson Ndolo works for Lake Naivasha Sawela Lodge
What is Danson Ndolo's role at the current company?
Danson Ndolo's current role is Ass .Sales & Reservations Manager.
What schools did Danson Ndolo attend?
Danson Ndolo attended Kenyatta University, Moi University, Alliance Francaise.
What are some of Danson Ndolo's interests?
Danson Ndolo has interest in Swimmingtravelingsocializing, Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Swimming Traveling Socializing, Education, Environment, Poverty Alleviation, Science And Technology.
What skills is Danson Ndolo known for?
Danson Ndolo has skills like Tourism Management, Customer Service, Front Office, Marketing, Reservation, Hospitality Management, Powerpoint, Hospitality, Leisure, Tourism, Microsoft Office, Hotel Booking.
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