Dan Hanson Email & Phone Number

West Jordan, UT, US

Salt Lake City, Utah, United States

Salt Lake City, Utah

Salt Lake City, Utah

- Trained classes of 15-25 new hires on a variety of 1.5 hour long modules as part of the curriculum for Netflix- Coached new hire agents at different skill levels, including delivery of critical conversations- Identified opportunities and created resources using Google Suite to uplevel the training support team

Greater Salt Lake City Area

• Support agent escalations, accept supervisor escalations and initiate technical research escalations.
• Insights Point of Contact: lead and develop a team of four people; steward a system to solicit actionable insights from the call center to improve the Knowledge Base and other resources; present to and discuss with the.
• Conduct panel-style interviews for new Centralized Support candidates.
• Conduct training for Centralized Support new hires
• Collaboratively initiated POC structure of responsibilities within the Centralized Support team,

Greater Los Angeles Area

• Quidditch is a real-life adaptation of the fictional Harry Potter sport, that has become a viral sensation across the world. USQ is a 501(c)(3) that directly serves over 160 dues-paying teams and 4,200 players.
• Participated in and approved two three-year phases of strategic planning
• Evaluated the performance of the company's chief executives
• Approved the company's annual budget and tax documents
• Elected to the secretary position from 2015 to 2017
• Served on subcommittees for recruitment, legal communication and other special projects related to the strategic plan

Redondo Beach, CA

• Generated door and window replacement leads for the Los Angeles office of Renewal by Andersen using door-to-door marketing tactics
• Responsible for over $265,000 in sales from over 140 demonstrations from generated leads
• Drove the 12-passenger canvass van between the office and the territory each day
• Supervised up to five other canvassers while in the field each day
• Trained canvassers in the field

Norwalk, CA

• Operated as a door-to-door sales agent for Verizon FiOS, responsible for reaching and maintaining sales goals on a daily and weekly basis
• Recruited, trained and set goals for new salespeople in my team
• Gave and received group training as part of a larger team sales force

Rockport, MA

Front Desk Agent, 2010 – 2012: Took and monitored reservations, acted as concierge to guest inquiries, and worked on such tasks as the inn’s bookkeeping and social media.Server, 2008 – 2012: Served up to five tables at a time at the inn’s fast-paced breakfast restaurant as well as special fine dining events. I learned to execute, supervise, and train new.

Reading, MA

• Enforced rules and safety for several baseball leagues with players from ages 9 to 16.

Greater Boston Area

• Supervised groups of 130 campers ages 9 – 15.
• Created and ran educational workshops
• Helped build stage sets.

Santa Monica, CA

• Read scripts and books submitted by agents and managers and wrote comprehensive coverage, recommending to pass or consider for development.
• Answered phones for the heads of development and production and ran office errands.

Bachelor Of Arts, Visual And Media Arts: Writing For Film And Television

Activities and Societies: SPEC (Emerson's organization for screenwriting), Emerson College Quidditch

Education record