Actively pursuing leadership positions at high-growth technology companies with an innovation culture and professional development opportunities.

In this dual-focus leadership role, focused equally on program management of Remote Management, Passportal, and Wiz Cloud Security Platform. Led two primary Scrum teams (an internal DevOps team and an external application solution architecture team) with six direct reports in each team, all of whom collaborated closely with security teams.⇨ Improved team productivity and efficiency by implementing a series of process improvements:– Designed an efficient, client-facing system for creating Jira tickets, which eliminated a high volume of ad hoc requests and freed teams’ time to complete the current sprint and address higher-priority backlog items.– Introduced a process for tracking unplanned work: captured valuable insights that justified higher headcount.– Enhanced weekly and monthly status reports by incorporating additional metrics that were more useful for VP- and director-level decision-makers. Used Jira dashboards, plugins, and rich filters to enhance data visibility and relevance.– Mentored team members on conducting Scrum meetings, sprint planning, daily stand-ups, sprint reviews, sprint retrospectives, and backlog refinement.⇨ Spearheaded multiple critical security initiatives, such as (1) implementation of Cloudflare; (2) elimination of vulnerabilities identified by Wiz; and (3) upgrade of end-of-life applications and operating systems. ⇨ Identified, escalated, and resolved 800+ critical issues in Wiz configuration: eliminated 96% of issues in six months.⇨ Upgraded 300+ Ubuntu AWS servers from version 14.04 Expanded Security Maintenance (ESM) to 18.04 ESM.⇨ Represented the SaaS provider in engagement with external clients: provided updates on application status, prioritized backlog items based on clients’ delivery schedules, and ensured clear alignment at all program meetings.⇨ Managed migration of 75% of SaaS platforms supported by DevOps teams to the cloud.

Advanced information security programs by deploying security hardware, network upgrades, and data center improvements. Acted as a product owner, program manager, and Scrum Master for one team (eight employees) who supported two products (Cisco Secure Firewall and FedRAMP).⇨ Provided clear guidance and project plans based on security reports and potentially malicious activity. Wrote user stories, developed project delivery plans, and prioritized backlog items. In total, completed 50 security projects/upgrades and security initiatives. ⇨ Developed systematic network patch plans for upgrading data center network security hardware installation.⇨ Decommissioned approx. 75 old devices: completed secure data wipes and implemented environmentally conscious practices, such as recycling and trade-ins for additional cost savings.

Held three simultaneous leadership roles: program manager for in-store customer tracking products, program manager of revenue-generating data science projects, and champion of Agile, Scrum, and Kanban practices. Managed two Scrum teams (12 employees), including sprint planning, daily stand-up meetings, sprint reviews and retrospectives, and backlog refinement.⇨ Developed the customer lifetime value (CLV) model, which uses data from credit card activity tracking and customer purchases to predict retail purchase behavior. This enabled targeted marketing investment and led directly to higher sales revenue.⇨ Managed installation of 450 door foot traffic sensors, which captured critical data insights for a marketing pilot project.⇨ Integrated Agile best practices into the project management office (PMO) with external consultants. For example, instituted Jira to standardize and categorize projects, enablers, and continuous workflows.

In five years, delivered 200+ completed projects, such as new product features, firmware upgrades, bare metal (BM) server refreshes, BM server decommissions, data center network upgrades, design of NAS and SAN patch plans, and installation and one-off initiatives. Planned and adhered to project timelines and budgets, considering client requirements, resource availability, and IT installation team schedules. Managed relationships with external vendors, such as Dell EMC and NetApp. ⇨ Spearheaded a large-scale internal storage implementation project: led installation of EMC VMAX, MDS SAN switches, NetApp 7-mode, and cDOT clusters at 20 global data centers. The new network/storage design allowed upgrade of end-of-life data storage and network switches without production outages, a key step in meeting Cisco’s end-of-life policy requirements.⇨ Delivered $16M cost savings by reducing installation time by 88%, leading to much faster mean time to utilize (MTTU). Streamlined the installation process for NetApp and EMC storage systems from six months to just three weeks.⇨ Oversaw an off-site storage audit, which discovered two uninstalled five-year-old EMC and NetApp storage devices. Eliminated the need to procure new devices, which led to $8.5M cost savings in physical hardware and support expenses.⇨ Rolled out a company-wide, enhanced PC backup system for 125K users. Engineered server and database storage solutions that included Cisco Blade, NAS, and SAN storage servers in data centers across seven countries.⇨ Completed installation of all USC blade servers in four major U.S. data centers: led a blended Agile team of network designers and project managers who increased EMC storage in 120 web servers in three countries.⇨ Expedited project delivery by implementing a project management methodology that blended Waterfall and Scrum practices.

Delivered a diverse range of infrastructure projects for both internal and external clients. These included implementation, customization, and migration of VMware, SAN fiber storage, networking, and cloud services.⇨ Oversaw a $150M project to migrate 400 virtual servers to a cloud environment for a multi-tenant environment.⇨ Championed company-wide adoption of Agile methodology, which significantly accelerated overall operational efficiency.⇨ Conducted comprehensive analyses of hardware and software capacity requirements, then translated these insights into effective project delivery plans. In addition, performed regular audits to ensure optimal system performance.

⇨ IT Manager and Project Manager, ProBuild Holdings, Denver, CO, 2009 to 2010; 2011 to 2012⇨ Owner and Manager, Precision Tune Auto Care, Chattanooga, TN, 2005 to 2008⇨ Director of Operations, Devonshire Investors (owned by Fidelity Investments), Boston, MA, 1998 to 2005