* Responsible for monitoring and maintaining critical systems including McAfee ePolicy Orchestrator (ePO), Microsoft System Center Configuration Manager (SCCM), and Code42 CrashPlan Pro (CPPe).* Responsible for deploying Operating System and third party patches using SCCM.* Works closely with other operational groups to ensure that endpoint security and configurations meet both mandated requirements and customer expectations.* Instrumental in modernizing the Windows device deployment process by implementing network-based imaging via SCCM's Operation System Deployment - a first for the Institute.* Led the creation and testing of the now-production Windows 10 image and policies in a very short 3-month time frame.* Worked to rework various endpoint-related processes to make them more efficient, allowing service desk personnel to spend less time on several critical but repetitive tasks.

* Responsible for managing CA's IT Client Manager (ITCM) software distribution solution for a large enterprise environment.* Responsible for maintaining required security patching for Windows OS, Microsoft Office, and various Adobe products.* Responsible for building and maintaining PC images using Microsoft's Deployment Toolkit.* Created and maintained production Group Policies.* Scripted various solutions in support of the Desktop Managed Services team using AutoIT and PowerShell.* Developed tools using VB and C# .NET to help boost productivity.* Worked with procurement to determine hardware that meets specialized customer needs.* Provided troubleshooting support for both Desktop Managed Services and end users.

* Provided second tier troubleshooting support for end users. * Cross-trained in Print Administration and the use of ITCM to implement domain level OS and software patching.

* Responsible for managing a 7 member team during the upgrade of over 6,000 PCs to Windows 7 for BCBSNC.* Developed C# .NET Windows Form applications to manage the capture and presentation of data from two separate databases to aid in tracking and troubleshooting issues with upgrades.

* Unboxed and imaged machines in support of BCBSNC's annual refresh.* Responsible for troubleshooting initial installation issues and providing next day upgrade support.

* Assembled fiber optic telecommunication equipment based on provided engineering documents.* After testing, responsible for taking an inventory of all components before packaging and moving to the warehouse to be shipped to customer site.