As a Senior SC on the Enterprise team at New Relic, I have continued to drive new business from the technical side, with both new and existing customers.Simultaneously, my knowledge and experience with the New Relic Platform as a whole has also led to my becoming a key contributor on opportunities run by other account teams. Stepping in as short-term technical resource, I have enabled or unblocked many critical implementation issues and questions. This has helped move these opportunities past such critical junctures and thereby on to the closing stage.

Switching teams, I have continued my work at New Relic to help close opportunities, this time on the Enterprise side of the house (our customers with over 1000 employees).While continuing to work on new business with these customers, I also function as a Technical Account Manager for a group of our 6-figure-plus ARR accounts. This includes direct Slack access on a day to day basis, ongoing full-day on-sites, and directing the process of bringing in additional post-sales resources for specific initiatives and tasks. In this role, I have become a trusted advisor to these customers, and driven adoption and built technical champions on the customer side.I also continue to drive technical growth at New Relic via blogging (see earlier experience) as well as helping interview and then train up new SCs and SEs joining the team.

As a Sales Engineer, I was partnered with our Commercial Sales team and continued to deliver a strong technical component to the process of closing opportunities at New Relic.Once ramped up on New Relic's APM and other solutions, I immediately began building a reputation for helping others around the company by blogging my own key technical and learnings I experienced in the process of closing deals.To date, I have written over 60 blog posts internally at New Relic, and continue to be thanked by our technical teams worldwide for the help I have provided them over the 3 years I have been at the company.I also wrote this external blog post and videos, which have extensively helped both our Sales teams, our Solutions teams, and our customers both pre-sales and post-sales.https://blog.newrelic.com/product-news/digital-intelligence-platform-learn-video/

As a Solutions Engineer at Ensighten, I supported the Sales team and helped accelerate their opportunities. Ensighten's includes not only tag management, but in addition solutions for tag testing, native mobile app tagging (non-SDK; all web/UI driven), data privacy and security management, a data collection pixel for offsite data gathering (very useful when the user comes back to a customer's own site), and high-speed onboarding of backend/CRM data into the online experience when a user signs back in to a customer site.This breadth of solutions requires the SE to quickly build product knowledge both vertically and horizontally across Ensighten's technology. I was able to not only build this knowledge, but during my time at Ensighten I began to play a role as a mentor to other/newer SEs joining the team. I also played a significant role in developing and redesigning sales decks, both for the SE and the AE team, with significant acceptance and appreciation at the Sales VP level. I also worked to help Ensighten select an RFP automation solution.

Successful Solutions Engineer with a proven track record of closing deals. Extensive experience coding on many platforms. Experience demonstrating SaaS integrations on desktop and mobile platforms. Expert communicator on both the technical and the business levels. Great in front of customers. Awarded Janrain "SE of the Year" for 2013.Strong partnership with Sales Executives:Pre-meet strategyOnsite technical presentation coveragePost-meet follow-ups and deep technical discoveryTechnical write-ups (Statement of Work, Customer Implementation Doc)Present to the close of the dealHandoffs to post-sales deployment servicesInnovations in the area of technical presentation:Created a demo instance of our flagship product; wrote a scripted live presentation using this demo to show integration from multiple perspectives (front-end developer, back-end developer, administrative user, and end-customer)Created a series of demo sites for consumption by customer-side engineers (very simple UI + very clear integration demonstrations: http://janrain-solutions.appspot.com/ -- see project section below )Converted the demo sites to also be fully mobile-enabled (via JQueryMobile), and set up Janrain widgets to invoke mobile flows based on server-side browser detection.Trained newer SE team members by means of walking them through the scripted presentation and demo sites, and having them demonstrate it back to me.

Provided Professional Services to flagship/enterprise customers, and built out the Professional Services team as the Team Lead.Integration:Delivery of product, process and technology integration for Janrain clients worldwide.Acted as liaison with client staff, including technical implementers and highest-level stakeholders. Clients ranged from small companies to large, well-known corporations.Provided expertise in Rails, Javascript, JSON, HTTP-based APIs to implement customizations of Janrain products per client. Also trained team members to perform same integrations.Software Development:Wrote Janrain’s first data migration system for high-speed intake of client user records on the Groovy/Grails framework; able to migrate millions of records in a matter of hours.System easily configurable for each client project.Migration easily invoked from the command line for headless operation.System used multithreading to greatly increase migration speed.Converted primary reference application for the Janrain “Capture” product, originally written in PHP, into various other frameworks: Grails, Rails, .NET.Internal Process Development:Trained Janrain’s Deployment team on per-client spin-up processes and communication of integration knowledge to the client.Authored first primary integration guide (40+ pages) for Janrain Capture. The guide spoke to both technical implementers and project managers.Redesigned/reimplemented Statement of Work construction process.Implemented/Coordinated go-live procedures for product customization releases.

Built and delivered custom web/database applications for genetic research.

Built and delivered custom web/database applications for genetic research.

Built web/database applications. Built the first DB back-end that led to the creation of the CarrierIQ service.