Partner Scheduling Manager
CurrentPlan, direct and oversee the coordination of scheduling partners to assignmentsProvide leadership and guidance to Partner Scheduling team and department colleaguesPlan, maintain and execute procedures and policies of the departmentEnsure that the development of the department emphasizes quality customer service, continuous improvement, employee and vendor retention and high performanceCommunicate regularly with other Partner Scheduling Managers, Directors and VPsCommunicate Operational Excellence goals to members of the Partner Scheduling team, monitor those statistics and adjust as neededOnboard and support new vendors including Reporter Portal, job acceptance and submission and reporter pay questionsHold virtual meetings quarterly with vendorsCommunicate any updates with vendorsEnsure all vendor assignments have been made by Independent Contractors (IC) by 3pm local time day before proceedingBe aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate workHave an understanding of proceeding types and skill set of reporter needed to perform that proceedingMeet Operational Excellence standards for Assigning and any additional OE goalsIdentify Case connections to assignments and review Profile and Case Standing orders when schedulingPre-assign jobs that are geographically distant, are sensitive in nature (high-profile trial or case) or that have technical requirementsCommunicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are metBe accessible in the event of after-hour emergencies
