Dan Stewart

Dan Stewart Email and Phone Number

Global Service Efficiency Lead @ Thales Cyber and Digital
United Kingdom
Dan Stewart's Location
United Kingdom, United Kingdom
Dan Stewart's Contact Details
About Dan Stewart

First and foremost I am a leader. I aim to support and mentor others to achieve their best and have a clear vision to execute in any role or task we embark upon. I use initiative to identify opportunities for improvement/efficiencies and will execute (within my remit) or highlight and assist others to. I take accountability in an organisation and I am confident to make measured decisions, based on a sound and prompt assessment of risk.I'm a highly motivated and professional individual who relishes a challenge. I have high expectations of myself, meaning the quality and quantity of my output will always exceed others expectations.I am extremely ambitious and believe that through broadening my knowledge of service roles, through multiple key industries, I have a breadth of experience to apply in senior roles, helping shape the strategy that will drive any business to succeed.I have expansive expertise in the design and delivery of Managed Services within an ITIL framework, this has included attachment to bids authoring and presenting to Customers and Prospects. I have a history of commercial accountability being accountable for P&L in both Service and Project roles which includes Supplier Management. I am a leader and have technical appreciation as well as sound decision making based on data and a wealth of experience.Key Specialities: Leadership, Crisis Management, Head of Department, P&L Management, Service Delivery, ITIL 2/3/4, Project Management, Presentation Skills, Relationship Management, Training, Negotiation, Mentoring, Problem Solving, Creativity, Process Design

Dan Stewart's Current Company Details
Thales Cyber and Digital

Thales Cyber And Digital

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Global Service Efficiency Lead
United Kingdom
Website:
thalesgroup.com
Employees:
60343
Dan Stewart Work Experience Details
  • Thales Cyber And Digital
    Global Service Efficiency Lead
    Thales Cyber And Digital
    United Kingdom
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  • Thales
    Head Of Service Delivery
    Thales Apr 2019 - Present
    London, United Kingdom
    Gemalto acquired to become part of Thales Group within the Digital Identity & Security Global Business Unit.
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  • Gemalto
    Head Of Service
    Gemalto Jun 2018 - Apr 2019
    London, Greater London, United Kingdom
    Promotion to be accountable for the delivery of service in Northern Europe, UK&I.A portfolio of highly secure, high value Services delivered to private businesses and public agencies.Role highlights include:* Line management of all Service Delivery Managers including performance, development, etc* Budget accountability for multi million GBP portfolio including sign-off on Purchase Requests* Strive to identify new business opportunities and maximise profitability* Leadership Team member driving the business forward* Accountable for the quality of service being deliver by the SDMs* Represent Service Delivery in reports and presentations to Cx level stakeholders within the business, Customers and Suppliers* Provide ownership for the Service delivered by Suppliers* Provide leadership during a crisis, BCDR event or Major Incident* Drive improvement within the business and champion process/control* Take ownership of ensuring Risk Management is performed adequately to align outcomes to the appetite set by the organisationIn addition, the nature of person I am, I involve myself in many other areas and initiatives to support positive outcomes, while not compromising on delivery of my core objectives.
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  • Gemalto
    Senior Service Manager
    Gemalto May 2017 - Jun 2018
    London, United Kingdom
    Joined under TUPE due to Identity Management being sold by 3M.
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  • 3M
    Senior Service Manager
    3M Jan 2012 - May 2017
    London
    Line managing 2 service managers for 2 high profile national biometric systems. I provide strategic vision, develop processes and tools across multiple internal teams, build closer working relationships with customers and support sales channels. As part of my role I also participate in Business Development and will contribute toward bid responses and take an active role in bid teams, including a recent large bid based in Pasadena, California.Firstly a service for Post Office Limited called Application Enrolment & Identification, providing the ability to gather and validate personal information on behalf of organisations such as DVLA in order to streamline application processes for Driving licenses. This involves a network of 750 complex and bespoke kiosks in Post Offices throughout the UK.The second large service is MobileID. This provides the ability for Police officers throughout the UK to utilise handheld equipment to identify a person of interest within 2 minutes. This is a technology development that yields numerous benefits and promises to help Police be more visible within their community through more efficient use of time.Both services involve a high degree of knowledge for Fingerprinting technology and also are advanced commercial agreements.I have also been responsible for successful design and integration of these services in to production support and taken responsibility for the project to rollout the solutions to our customers.
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  • 3M Cogent, Inc.
    Project/Service Manager
    3M Cogent, Inc. Jul 2009 - Dec 2011
    Recruited by US based company Cogent Systems who were expanding into the UK Government and Commercial sectors. I was one of an original 10 members of staff prior to any operational UK services who worked on developing the framework to function as a structured service provider in the UK. The business has since expanded rapidly and now employs 40 staff in the UK and several hundred in worldwide (primarily US & China). In 2011 Cogent Systems were acquired by 3M and became 3M Cogent, Inc.Creating and managing a support organisation & suite of processes based on ITIL v3.Managing suppliers in order to deliver end-to-end support to our UK clients including Post Office & UK Police.
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  • Royal Bank Of Scotland
    Project Manager
    Royal Bank Of Scotland Oct 2006 - Jul 2009
    Began managing the service transition of a new CRM system. On successful completion I moved into Payment Legislative Programme (PSD) and managed the Financial Institutions work stream to identify impacts and manage change to operations to ensure compliance with new EU law.
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  • Ntl:Telewest Business
    Problem Manager
    Ntl:Telewest Business Oct 2005 - Sep 2006
    Providing Core Problem Management and also supporting other key Service Management functions as a customer, holding our supplier to account. Involved in numerous Problems both reactive and pro-active management with payments systems, media systems, workflow management software (e.g. BizTalk), etc.
  • Capgemini
    Head Of Incident & Problem Management
    Capgemini Oct 2002 - Sep 2005
    Began as a role in Central Problem Management providing governance to Service Management teams across disparate parts of the organisation. The role developed into taking a lead and then managing the Incident & Problem Management functions including forums and full interaction with customer and supplier. A team of approximately 12 people worked under direction from myself. The role also included development of ITIL v2 processes and implementing them, as well as a tool to support them. My main focus was on Major Incident Management given the high profile client being supported (HMRC).
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  • Thomas Cook
    Club 18-30 Overseas Representative
    Thomas Cook Mar 2002 - Jul 2002
    Worked in Faliraki as a first year representative. Main reason was to grow as an individual. I decided not to go to University as I always saw myself developing through education in the workplace, rather than sat in a classroom. Doing this role enabled me to learn customer service techniques, positive manipulation, negotiation skills, conflict management, cash handling, budgeting, presentation skills and many more entertaining traits in one of the harshest customer service environments imaginable. It was a significant growing experience for me and shaped the confidence and drive that I applied in my life from that point onwards.
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  • Eds
    Desktop Support Technical Specialist
    Eds Dec 1999 - Mar 2002
    Telford, United Kingdom
    Tech Support, Queue Management, Service Level Monitoring, Specialised in New Technologies and Bespoke Software.
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Dan Stewart Skills

Itil Service Management Major Incident Management Process Design Business Services Management Stakeholder Management Project Management Communication Statistical Data Analysis Documentation Microsoft Office Presentations Problem Solving Conflict Management Negotiation Sales And Marketing Functions Biometrics Influence Others Lean Six Sigma Change Management Risk Management Business Transformation Project Delivery Program Management Software Documentation Supply Management Project Portfolio Management Software Project Management Service Delivery Prince2 Incident Management It Service Management Training Crm Outsourcing Problem Management Confluence Sharepoint Leadership

Dan Stewart Education Details

  • Idsall School (Shifnal)
    Idsall School (Shifnal)

Frequently Asked Questions about Dan Stewart

What company does Dan Stewart work for?

Dan Stewart works for Thales Cyber And Digital

What is Dan Stewart's role at the current company?

Dan Stewart's current role is Global Service Efficiency Lead.

What is Dan Stewart's email address?

Dan Stewart's email address is dstewart@3m.com

What schools did Dan Stewart attend?

Dan Stewart attended Idsall School (Shifnal).

What skills is Dan Stewart known for?

Dan Stewart has skills like Itil, Service Management, Major Incident Management, Process Design, Business Services, Management, Stakeholder Management, Project Management, Communication, Statistical Data Analysis, Documentation, Microsoft Office.

Who are Dan Stewart's colleagues?

Dan Stewart's colleagues are Basile Pulin, Peter Olszewski, Yannick Ott, Nidal Abdallah, Subrahmanyam Malyala, Srashti Layyar, Pradeep Kumar Singh.

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