Dan Stewart Email & Phone Number

United Kingdom

London, United Kingdom

Gemalto acquired to become part of Thales Group within the Digital Identity & Security Global Business Unit.

London, Greater London, United Kingdom

Promotion to be accountable for the delivery of service in Northern Europe, UK&I.A portfolio of highly secure, high value Services delivered to private businesses and public agencies.Role highlights include:* Line management of all Service Delivery Managers including performance, development, etc* Budget accountability for multi million GBP portfolio including sign-off on Purchase Requests* Strive to identify new business opportunities and maximise profitability* Leadership Team member driving the business forward* Accountable for the quality of service being deliver by the SDMs* Represent Service Delivery in reports and presentations to Cx level stakeholders within the business, Customers and Suppliers* Provide ownership for the Service delivered by Suppliers* Provide leadership during a crisis, BCDR event or Major Incident* Drive improvement within the business and champion process/control* Take ownership of ensuring Risk Management is performed adequately to align outcomes to the appetite set by the organisationIn addition, the nature of person I am, I involve myself in many other areas and initiatives to support positive outcomes, while not compromising on delivery of my core objectives.

London, United Kingdom

Joined under TUPE due to Identity Management being sold by 3M.

London

Line managing 2 service managers for 2 high profile national biometric systems. I provide strategic vision, develop processes and tools across multiple internal teams, build closer working relationships with customers and support sales channels. As part of my role I also participate in Business Development and will contribute toward bid responses and take an active role in bid teams, including a recent large bid based in Pasadena, California.Firstly a service for Post Office Limited called Application Enrolment & Identification, providing the ability to gather and validate personal information on behalf of organisations such as DVLA in order to streamline application processes for Driving licenses. This involves a network of 750 complex and bespoke kiosks in Post Offices throughout the UK.The second large service is MobileID. This provides the ability for Police officers throughout the UK to utilise handheld equipment to identify a person of interest within 2 minutes. This is a technology development that yields numerous benefits and promises to help Police be more visible within their community through more efficient use of time.Both services involve a high degree of knowledge for Fingerprinting technology and also are advanced commercial agreements.I have also been responsible for successful design and integration of these services in to production support and taken responsibility for the project to rollout the solutions to our customers.

Recruited by US based company Cogent Systems who were expanding into the UK Government and Commercial sectors. I was one of an original 10 members of staff prior to any operational UK services who worked on developing the framework to function as a structured service provider in the UK. The business has since expanded rapidly and now employs 40 staff in the UK and several hundred in worldwide (primarily US & China). In 2011 Cogent Systems were acquired by 3M and became 3M Cogent, Inc.Creating and managing a support organisation & suite of processes based on ITIL v3.Managing suppliers in order to deliver end-to-end support to our UK clients including Post Office & UK Police.

Began managing the service transition of a new CRM system. On successful completion I moved into Payment Legislative Programme (PSD) and managed the Financial Institutions work stream to identify impacts and manage change to operations to ensure compliance with new EU law.

Providing Core Problem Management and also supporting other key Service Management functions as a customer, holding our supplier to account. Involved in numerous Problems both reactive and pro-active management with payments systems, media systems, workflow management software (e.g. BizTalk), etc.

Began as a role in Central Problem Management providing governance to Service Management teams across disparate parts of the organisation. The role developed into taking a lead and then managing the Incident & Problem Management functions including forums and full interaction with customer and supplier. A team of approximately 12 people worked under direction from myself. The role also included development of ITIL v2 processes and implementing them, as well as a tool to support them. My main focus was on Major Incident Management given the high profile client being supported (HMRC).

Worked in Faliraki as a first year representative. Main reason was to grow as an individual. I decided not to go to University as I always saw myself developing through education in the workplace, rather than sat in a classroom. Doing this role enabled me to learn customer service techniques, positive manipulation, negotiation skills, conflict management, cash handling, budgeting, presentation skills and many more entertaining traits in one of the harshest customer service environments imaginable. It was a significant growing experience for me and shaped the confidence and drive that I applied in my life from that point onwards.

Telford, United Kingdom

Tech Support, Queue Management, Service Level Monitoring, Specialised in New Technologies and Bespoke Software.