Ran Software Engineering teams in the US and overseas of four Senior Developers. Established a technical roadmap of automation and integration by leveraging partner APIs and SQL integration. Managed projects for internal and external development resources with Agile methodology using JIRA sprints. Created, managed, and championed GitHub (Bitbucket) quality assurance process by implementing automated test cases in a CI/CD process. Architected, created, and managed AWS Cloud services tools for company consumption utilizing Front End dev/design, Back-end dev, PHP, Java, MySQL, MSSQL, MongoDB, and Ubuntu EC2 utilities. Created B2B and B2C websites and tools. Created coaching and training program within IT organization. Provided Data Engineering and Data Architecture skills to implement Data Lake to better improve data reporting.• Integrated AWS Textract OCR tools into internal tools to take advantage of OCR technology while maintaining reduced costs. • Created near real-time data lake and implemented BI tools to provide automated and Ad hoc reporting capabilities. • Architected and implemented over 50 new automation tools to improve company efficiencies and drive down costs.• Created multiple change control board groups to better communicate change across the enterprise.

Worked to develop and coach staff within the entire IT umbrella managing three teams of two to four employees, by managing quarterly KPIs and team training goals, guiding development standards, and leading the strategic direction of technology. Create B2B and B2C websites and tools. Reworked Technology project management into an Agile workstream by implementing SCRUMs, PHP Unit testing, Back-end development, Front end Development, Data Engineering managing AWS MySQL Databases, and Code Reviews. Created coaching and training program within IT organization. • Replaced aging Internal CRM tools with Laravel PHP, Java, and MySQL stack reporting and automation engine. • Architected and created a data lake using MySQL on AWS RDS tools to deliver real-time reporting. • Created an automated onboarding system to better track task handoffs and replace manual processes.• Manage a roughly $1.8m Technology department budget.

Drive operational improvements within development department while directing activities and performance for cross-functional technical teams across five cities as well as both outsourced and overseas developers with daily SCRUMs. Lead full technical project lifecycles, as well as user support tickets for in-house development group of 12 Full Stack Software Developers (.NET, Java, PHP & Perl), DBAs, and Software Managers responsible for handling 350 support requests and three major active projects monthly. Design project solutions, set priority for assigned goals and projects, and oversee project deadlines in coordination with executive management. Ensure full functionality of AWS Redshift/MySQL servers, Local/Virtual MS SQL servers, and one Oracle database. Acted as Back-end development resource to help meet deadlines. • Lead 2 Agile Development Teams as SCRUM Master• Successfully created and implemented streamlined support and escalation procedures to maximize quality.• Lead strategic initiatives for massive efficiency and performance improvements through department-wide retraining and documentation program.• Continually recruit, train, and mentor high performing staff to ensure company standards are upheld at all times.Technical Projects include:• Design and creation of white label SMS API for customer resale with over 100 RESTful API calls.• Improve efficiency through OpEx migration of server resources and processes to Amazon Web Services implementing 19 EC2 instances and 39 volumes.• Direct and oversee all PHP rollouts via SVN from staging to user production environment.• Implementation of PHPUnit for standardized testing.

As the Software Development Manager, I directed a team of four Senior Developers and one Junior Developer (Programming in Java, PHP, & Perl), assigning tasks based on current projects, user tickets, and user feature requests, and conducting annual performance reviews. Key Achievements: • Support end users by gathering user requirements, performing demonstrations of tasks during development, and conducting training classes. • Directly contributed to each application by writing code, manual testing, debugging, and performance testing. Personally coded monthly average of 60 PHP & Javascript updates to internal user tools.Technical Projects:• Created innovative and intuitive product features such as updated customer service interface and new API calls to disparate billing interfaces. Built API calls to interface directly with internal PHP and Oracle resources.• Conducted QA, code review, and deployment management for development team of five rolling out an average of 70 Java, C, PHP, PERL, and Javascript code updates per month.

As Junior Software Developer, I collaborated directly with business users to identify needs and requirements for upcoming projects or user feature requests. I served as the public face of the department by developing strong client relationships, maintaining databases, and preparing presentations for project proposals. Technical Projects:• Key contributor to PHP based application projects, including new product development, troubleshooting, support, and maintenance. • Utilized MVC PHP/PERL development environment to modify existing PHP & PERL software to correct errors, upgrade interfaces and improve performance, creating an average of 20 code updates per month for deployment.• Wrote, edited and debugged PHP and Perl software programs both in development and existing, and also utilized performance tools to analyze certain functions of programming.

Helpdesk & Desktop ManagerAs Manager, I directed operations and functions of four in-house Helpdesk Technicians and eight remote Desktop technicians responsible for handling call volumes of 4000 – 6000 per month and web ticket volumes of 1500 per month. I ensured departmental efficiency by overseeing proper daily call and ticket reporting, managing the ticket system, and monitoring employee calls. I ensured SOX compliance at all times.• Successfully achieved 70% first call resolution through promoting work environment with keen focus on customer service and product knowledge.• Streamlined and reduced issues with struggling backline development teams as backup change control officer.• Reduced costs by negotiating and converting to new printer maintenance vendor, and improved effectiveness by creating new policies and methods for IT procedures and management of IT self-training tool.Helpdesk Supervisor : 2002 – 2006Drove helpdesk by managing between 2 – 6 Level 1 technicians, managing ticket and call reporting systems, and efficiently handling customer or employee escalation calls.