Dan Tam_Lung Email & Phone Number

Burbank, California, United States

Los Angeles, CA

• Providing cloud-based computing and telco solutions and services to individuals, home offices, and small businesses.
• Implementing telecommuting alternatives and solutions.
• Leading a range of individuals to a team of independent contractors, administrators, consultants, generalists, and project managers in the fields of IT and Consumer Electronics.
• Working with strategic IT partners and vendors.
• Consulting regards SmartHome technologies based on Zigbee, Alexa, and Google Home platforms.
• Achieving higher ROI when using Google Apps (300%+**) or Microsoft Office 365 (150%+**). (** Based on Forrester studies in 2015.)

Greater Los Angeles Area

IT Employment Gap: In between IT projects and consulting clients, I've taken some time away from IT to spend more time caring for my elderly parents and took on the following jobs; * Essential Worker During COVID-19 Pandemic: Deliveries for Amazon Flex. * Rideshare Driver: Completed a combined total of about 25,000 rides with Lyft and Uber, providing.

Marina Del Rey, CA

• Helped with the transition to cloud-based platforms and the following services: - PaaS - Platform as a Service > Google Apps, NetSuite/Retail Anywhere, Salesforce - SaaS - Software as a Service > Google Drive Apps.
• Provided IT support for the Adopt&Shop stores, including the role of the IT consultant for the build-out of the Culver City store and the deployment of the NetSuite/Retail Anywhere Point-Of-Sale system.
• As an IT Generalist, I helped apply IT-related Best Practices and improved the company's overall IT infrastructure.
• Managed a Systems Administrator, Database Administrator and oversee external web development teams and projects for the Microchip Registry program.

Hollywood, CA

• Managed the IT Service Desk, providing desktop and end-user support for clients, employees, and freelancers.
• Managed the procurement and reconciliation of IT hardware, software, fonts, services, and subscriptions.
• Improved customer service and managed the levels of expectation by improving the efficiency of the IT department and improving the communications with the end-user, groups, and other departments.
• Enforced best practices and compliance requirements of the Motion Picture Association of America (MPAA).
• Upgraded and migrated the Service Desk system from Track-It to Zendesk, a cloud-based support service and system (SaaS).
• Extended my role and assistance towards implementing better time management, project management, and task management with the success of the IT department adding over 50 newly acquired employees in less than a week.

Near Los Angeles International Airport (LAX)

• Managed the Accounting and Financial Software and Systems: Implementations and Integrations.
• Managed the IT Service Desk: Centralized Help Desk Services, Desktop Support, and End-User Support.
• Provided assistance as an Active Directory Administrator utilizing Group Policies (GPO) and logon scripts.
• Provided technical support, service, and assistance for over 800 employees and 500 computers across 20 locations, primarily utilizing remote assistance.
• Lead and implemented internal controls for Payment Card Industry Compliance (PCI SAQ-D).
• Lead and implemented risk management, change controls, and best practices in accordance with Sarbanes-Oxley (SOX-404).

Culver City, CA

• New and used car Sales Consultant.
• New car sales and leases.
• Certified pre-owned car sales.
• Internet and eBay car sales.
• Customer Service.

Burbank, CA

• A company employee of 12 years under the Ascent Media family of companies.
• Senior IT Manager overseeing 3 to 7 end-user support technicians. Reported to Directors, Vice-Presidents, and Chief Executives.
• Established and evolved the company’s Service Desk and Help Desk Call Center supporting almost 3000 employees and clients.
• Provided localized technical support for over 800 employees and clients at as many as 12 facilities in Burbank and Valencia.
• Project managed and coordinated the move of over 300 employees into a newly built facility in Burbank, the relocation of 100 employees from Hollywood to Burbank and the relocation of 100 employees from Santa Monica to.
• Developed and implemented IT standards, policies, procedures, and practices while moving forward towards ITIL standardization.

Burbank, CA

• Liberty Livewire was a part of the Ascent Media family of companies.
• Worked independently and collaborated with 6 other IT Directors in other technical fields and disciplines as a unified team.
• Helped guide, instruct, and direct the company with IT strategies, forecasting, budgeting, planning, and problem solving.
• Focused on end-user support and customer service for our clients and about 1800 employees throughout California.
• Rolled out and implemented the utilization of Xytech Enterprise for almost 800 employees. Xymox was an internal post production application for resource scheduling and work flow management.
• Project managed the relocation of over 200 employees from Hollywood to Burbank.

Santa Monica, CA

• Four Media Company (4MC) was part of the Ascent Media family of companies.
• Information Systems (IS) Operations Manager overseeing 4 end-user support technicians in Santa Monica and West Los Angeles.
• Worked with and reported to Chief Executives, Vice-Presidents, Directors, other Project Managers, and vendors.
• Provided localized technical support for over 450 employees and clients at up to 10 post production facilities.
• Project managed and coordinated the move of over 350 employees into 4 newly built and renovated facilities.

Van Nuys, CA And Tokyo, Japan

• Co-Founded Dynactive.com, a Los Angeles based Internet and Multimedia company, and was its Executive Officer, Managing Member, and Senior Consultant.
• Followed Internet and computer-related market trends and consumer trends.
• Helped customers incorporate the utility of computers, its multimedia applications, and the growing development of the Internet and Home Entertainment in the mid-’90s.
• Advised, directed, and consulted customers on decisions and choices relating to the integration and use of technology.
• Helped develop, design, and implement web-based business solutions for customers, known more commonly today as e-commerce.

Hollywood, CA And Santa Monica, CA

• Encore Video was part of the Ascent Media family of companies.
• MIS consultant and full-time employee as a System Administrator, managing and maintaining the networked computer systems.
• Supported about 150 employees and clients with their hardware and software needs on both Windows and Macintosh platforms.
• Trained, taught and educated the employees with software applications such as Microsoft's Office and Xymox Myriad, an internal post production application for resource scheduling and work flow management.

Santa Monica, CA

• Call Center Operator.
• Sales Consultant.
• Set up new user accounts.
• Provided technical support.
• Helped maintain hosted web servers of our clients.

Encino, CA

• Helped form and worked with Graham Morris Animation, Inc., a Los Angeles based multimedia and animation company, as a managing member and partner of the company.
• Responsibilities were to establish and maintain good customer service and client relations, meet deadlines, stay within budgets, supervise a team of artists and programmers, and maintain quality control.
• Developed interactive CD-ROMs and websites for educational and entertainment use.
• Incorporated traditional animation and pioneered computer-aided digital animation, infusing the two on "The Little Engine That Could" CD-Rom project.
• Pioneered in the Virtual Reality (VR) technology as an alternative to Apple’s QuickTime VR.
• Worked with and learned from the best and most talented artists from Disney, Otis, Universal, Warner Brothers, and UCLA.

Near Los Angeles International Airport (LAX)

• Fox is headquartered near the Los Angeles International Airport.
• Provided limousine and rent-a-car services for the people flying in and out of the airport and for the customers of the local hotels in the area.
• Fulfilled the transportation needs in the entertainment industry for awards shows and events.
• As a limousine dispatcher, I regularly managed, coordinated and scheduled about 18 vehicles and over 30 drivers.
• As a rent-a-car manager, I was in charge of 2 facilities; overseeing a staff of 4 with a fleet of over a couple hundred vehicles in Los Angeles and overseeing a staff of 2 with a few dozen vehicles in Orange County.
• Designed and drafted the Company's first rental agreement contract.

• National Bank of Fort Sam Houston
• Chase Manhattan Bank
• Military banking annex at the New Sanno Hotel in Tokyo, Japan.

Bachelor Of Science In Physics, With The Fields Of Study In Acoustics, Mathematics And Consumer Electronics

Activities and Societies: Phi Beta Delta - Honor Society for International Scholars (Omega Chapter)

(Part Time Student), Mathematics

Education record

High School Diploma, Early Graduate