Daniel Tan Email & Phone Number

Singapore

Singapore

Singapore

• Managed all phases of the project from launch, pilot, rollout and retention of the client• Being the first point of contact as a client advisor to address any concerns on a daily basis• Expert in navigating through cross-functional teams for KYC / AML, solutions delivery and sales• Maintaining dialogue with clients to ensure green customer health and full utilisation of Klarna's range of products and services: Payments, Stocard and Virtual Shopping• Understanding each merchant’s operations and implement a unique solution to their needs• Securing annual reoccurring revenue by ensuring clients’ business goals are achieved• Expanding accounts to other regions to deepen partnership and growth• Synthesising data / insights to deepen understanding of the merchant's business / growth through monthly catch-ups and QBRs

Singapore

• See above as HERO has been acquired by Klarna in July 2021

Singapore

• Reducing churn by developing long-term partnerships• Developed strategic enterprise accounts with new initiatives and value-add services• Served as the primary point of contact for technical issues and advisor to clients on leveraging Digimind Social’s offerings and capabilities • Overseeing and executing end-to-end customer success activities and programmes from on-boarding, training (remote / on-site), review and reporting• Experienced in social media analysis, examining topic concepts, trends, channel visibility, influencers and sentiment• Advocating a best practice culture of integrating social media listening, to assist different business units within the organisation / company• Top CS Performer in APAC for FY2018

Singapore

Part-time Experience:• Stream-lining client databases and identifying prospects and potential leads• Creating compelling proposals for pitching process• First point of contact for client queries and prospects• Delivering customised presentations and assisting in product demo• Maintaining a high-level of business relationship with clients / prospects

Singapore

Specialised in Market Research (Quantitative) for two practice areas: Retail & Shopper, Customer Experience / Relationship• Managing research projects from start to end (client pitching to presentation)• Customising market research solutions for clients' unique business issues• Analysing data to deliver actionable insights in marketing strategy• Held high-profile accounts in the Tech (Client M: USD$7m, Client L: USD$1.1m) and Telco industries (Client S: SGD$1.5m)• Member in Kantar TNS Mobile Initiative Team to train colleagues and push cutting edge mobile methodology (Geo-location, mobile surveys)