Daniel Tan Email & Phone Number

Singapore

Singapore

• Managed all phases of the project from launch, pilot, rollout and retention of the client
• Being the first point of contact as a client advisor to address any concerns on a daily basis
• Expert in navigating through cross-functional teams for KYC / AML, solutions delivery and sales
• Maintaining dialogue with clients to ensure green customer health and full utilisation of Klarna's range of products and services: Payments, Stocard and Virtual Shopping
• Understanding each merchant’s operations and implement a unique solution to their needs
• Securing annual reoccurring revenue by ensuring clients’ business goals are achieved

Singapore

• See above as HERO has been acquired by Klarna in July 2021

Singapore

• Reducing churn by developing long-term partnerships
• Developed strategic enterprise accounts with new initiatives and value-add services
• Served as the primary point of contact for technical issues and advisor to clients on leveraging Digimind Social’s offerings and capabilities
• Overseeing and executing end-to-end customer success activities and programmes from on-boarding, training (remote / on-site), review and reporting
• Experienced in social media analysis, examining topic concepts, trends, channel visibility, influencers and sentiment
• Advocating a best practice culture of integrating social media listening, to assist different business units within the organisation / company

Singapore

• Part-time Experience:
• Stream-lining client databases and identifying prospects and potential leads
• Creating compelling proposals for pitching process
• First point of contact for client queries and prospects
• Delivering customised presentations and assisting in product demo
• Maintaining a high-level of business relationship with clients / prospects

Singapore

• Specialised in Market Research (Quantitative) for two practice areas: Retail & Shopper, Customer Experience / Relationship
• Managing research projects from start to end (client pitching to presentation)
• Customising market research solutions for clients' unique business issues
• Analysing data to deliver actionable insights in marketing strategy
• Held high-profile accounts in the Tech (Client M: USD$7m, Client L: USD$1.1m) and Telco industries (Client S: SGD$1.5m)
• Member in Kantar TNS Mobile Initiative Team to train colleagues and push cutting edge mobile methodology (Geo-location, mobile surveys)