Oe Account Representative
Current• Supports the Account Manager’s role of development and maintenance of the customer-specific five-year strategic plan and 18-month Demand Plan for regional OEM / OES accounts to drive revenue, commercial margin, and unit volume growth.• Manages Customer Business Unit Portfolio utilizing customer relationship management (CRM) to actively manage account, including 1) Opportunity Pipeline in support of the Strategic Plan, 2) Political Map to manage a “zippered” relationship structure between Clarios and the customer, 3) volume mapping of all customer vehicle programs and 4) monthly pipeline presentations to Customer Business Unit Director.• Supports the Account Manager’s development of new opportunity quotes, building business cases for approval (including Customer Change Orders / Capital and Expense Requisitions) and commercial negotiations. Interfaces directly with customer counterparts on opportunity scope.• Engages daily with key customer functions (purchasing, supply chain, engineering) on supporting the transactional processes & resolving open issues. • Interfaces with internal Account Team support functions (Engineering, Technical Account Management, Quality, Finance, and Supply Chain) to ensure all customer facing activities meet/exceed customer expectations.• Partners with Account Managers and Finance, updating pricing• Customer order & Account Receivables• Work with internal and customer teams (EDI/IT…) to disposition, track and resolve open & problem orders• Investigate and dispute within customer deadline incorrect order claims• Collaborates with regional manufacturing plants responsible for receiving and processing OE/OES order, prototypes, and special order.• Performs special assignments and analysis as directed by the business Director and Account Manager.
