www.dantemandala.com

Create email newsletters, templates, auto-responders, and campaigns using HTML/CSS, and Constant Contact and Mail Chimp. Provide training on email marketing best practicesMaintain compliance with CAN-SPAM laws

Efficiently processed member gift vendor invoicesSupported gift entry, payment processing, online gifts, donor acknowledgments Efficiently processed vendor invoices and maintained up-to-date systemsOpened and assigned new vendorsCoordinated approval processes of accounts payable invoicesBalanced batch summary reports for verification and approvalResearched and resolved payment problemsAssisted the Member Services team with member service inquiries via phone and email

Provided remote operations and bookkeeping support for 3-4 clients on a contract basisQuickbooks Online Certified December 2015

Designed and instructed classes to educate senior citizens on how to utilize technologyPerformed a wide variety of general library work in technical and/or public services to assist patrons with daily operational needs of the Library, such as copy cataloging, processing, and circulation and shelving library materialsResolved escalated customer service and library safety issues quickly and calmly

Provided Help Desk support using JIRA and SalesforceOnboarded and offboarded new staff and clientsConducted Background Checks and I9 VerificationsProvided Website Content ManagementProvided Social Media SupportProvided Executive and Administrative AssistanceFacilitated Team MeetingsPerfected the art of being a scheduling ninja

6 month ContractPromoted smooth workflow and communication between the Executive, Operations, IT, and offshore Engineering and Design teamsOwned project timelines which required flexibility and strong time management skillsManaged the lifecycle of learning development projects for leading pharmaceutical company, including design, development, and deploymentUtilized project management skills to manage multiple competing prioritiesManaged a remote offshore Quality Assurance… Show more 6 month ContractPromoted smooth workflow and communication between the Executive, Operations, IT, and offshore Engineering and Design teamsOwned project timelines which required flexibility and strong time management skillsManaged the lifecycle of learning development projects for leading pharmaceutical company, including design, development, and deploymentUtilized project management skills to manage multiple competing prioritiesManaged a remote offshore Quality Assurance teamWas responsible for creating, maintaining, and improving upon the tracking systems used by thedepartment.Lead internal status meetings Show less

Provided executive, managerial and legal administrative supportOwned projects which required flexibility and strong time management skillsUtilized project management skills to manage multiple competing prioritiesScheduled commitments to maximize time efficiencyPrepared agendas, transcriptions, and posted the Minutes of Executive and other meetingsArranged itineraries and amenities for travelArranged meetings and meeting facilities for business and personal… Show more Provided executive, managerial and legal administrative supportOwned projects which required flexibility and strong time management skillsUtilized project management skills to manage multiple competing prioritiesScheduled commitments to maximize time efficiencyPrepared agendas, transcriptions, and posted the Minutes of Executive and other meetingsArranged itineraries and amenities for travelArranged meetings and meeting facilities for business and personal travelPrepared expense reports for executives as well as other employeesEffectively handled sensitive and confidential informationPrevious roles with iContactLearning and Development | Quality Assurance Specialist | Technical Support SpecialistProvided quality technical and customer support for a leading email marketing software companyAssisted clients with all aspects of account management and issue resolution via phone, email, and chatProvided HTML troubleshootingDeveloped a quality assurance program and training manual for a technical support call centerCreated new hire training courses and quizzes for the current learning management systemTracked employees growth and development and provided coaching for improvement and career growthAssisted in the creation and design of online customer tutorials Show less