Dante Porter Email and Phone Number

• Manages the activities of cross-functional teams to deliver successful project outcomes.• Oversee numerous projects impacting multiple business units.• Responsible project tracking of activities comprised of both internal and external resources and monitoring related budgets.• Conducting regular status meetings and preparing detailed reports on project milestones and deliverables.• Understand technical aspects of projects and ensures the project's technical requirements are correctly translated into deliverables.• Develop measurable success criteria that are proactively assessed over the project life cycle.• Develop, execute and monitor project plans providing revisions as necessary based on ongoing assessments to deliver project goals and objectives.• Identify and communicate project milestones, tasks and risks to project team and management. • Fostering a collaborative environment, facilitating effective communication among team members and stakeholders.• Drive project issue resolution for the project(s) based on collaboration of peers and leveraging best practices.• Drive integrated planning and working sessions.• Conduct unbiased post project analysis for improvement opportunities.• Ensure project team is adequately staffed with required resources and anticipate resourcing needs/issues.• Develop clearly documented TPM best practices.

• Develop a detailed project plan, defining the scope of the project and assigning team members to specific tasks• Responsible for the overall planning, direction, coordination, execution, control and completion of assigned projects• Convert requirements into tasks, determine task priorities for individual team members and the project as a whole, and create an accurate timeline of project completion• Coordinate internal and external resources to meet project requirements, as defined by the project scope• Work strategically and independently with internal and external groups on multiple simultaneous projects• Monitor and communicate project progress and escalate issues to appropriate stakeholders• Identify and manage potential risks and liabilities of multiple projects• Make effective decisions when presented with multiple options for how to progress with projects• Perform quality control on projects throughout development to maintain the standards expected• Adjust schedules and targets on projects as needed• Motivate people involved in assigned projects to complete tasks on time• Create and maintain comprehensive project documentation• After a project is finished, responsible for evaluating its efficiency and effectiveness

• Under the direction and guidance of a GBP Executive Sponsor, maintain existing, established framework(s) for ongoing maintenance / management. • Coordinate Google’s development team and customer engineers.• Project manage ongoing existing initiatives/frameworks for the purpose of ongoing maintenance/management - ensuring governance is maintained, keeping project documents including Asana project plan current and providing up-to-date weekly status in Asana.• Run status report meetings as needed with GBP Business Practices PgM FTE and additional GBP stakeholders, take detailed notes and outline action items for team, and update Asana project plans as needed.

• Responsible for integrating B2B customer digital processes and executing it to customer’s expectation in-house. • Coordinated digital project solution for Mortgage Lending client under Infosys.• Supervisor over 30+ team members• Teach/train all team members in new client software. • Software use: Zendesk, ServiceNow, Encompass• Experience with Agile cloud software.

• Providing comprehensive solution training to customers and partners• Being available to the customer for ongoing questions about how to use the solution and advise on marketing and email best practices• Working collaboratively with the sales and technical support teams to ensure that customers are well-cared for and successful• Being accountable for overall customer success• Business application configuration and usage (Microsoft CRM, marketing automation, and email marketing tools)• HTML and email template design/modification• Use of GoToMeeting and other online collaboration tools for delivering training and assistance• Ability to provide structured and enjoyable training• Develop relationships with customers and become familiar with their marketing goals• Interact productively with ClickDimensions colleagues, partners and customers• Problem-solve and think creatively to deliver solutions to customer challenges