- Worked 60+ hours a week while a full time student as a general manager. Gained experience hiring, managing, and leading a complete team of 40 while staying within or under budget.- Created practical solutions for problems on the fly during peak and high-pressure times, satisfying constraints between multiple parties and levels of management.-Collaborated with a software vendor to test, configure and implement a new POS SaaS solution to meet requirements for between and for all departments.-Resulted in improvement of ordering/delivery times, accuracy of product/billing provided, and collection of relevant data for further optimization.-Created custom reports to flag potential risk areas, reduce operating costs, improve customer experience, and optimize staff scheduling and supply orders.-Took charge of facilitated training sessions and training material for each individual user group,-Handled conflict resolution and reached optimal outcomes and relationships between staff, customers, suppliers, inspectors, shareholders, and upper management,-Oversaw and implemented changes necessary to remain open and profitable during COVID-19 pandemic, such as streamlining/cross training staff and refactoring business models.-Set up an online ordering API to reduce costs, gather data, and increase sales through new avenues and streamlining of existing processes-Responsible for installing new software suites, optimizing databases for functionality/usability, and full upgrades of the hardware environment.