Dante Barreto Email & Phone Number

San José, Cr

Costa Rica

In my current role, I focus on generating new demand for the sales organization through a high level of outbound calling and engaging with potential clients across various communication channels. By identifying customer needs, I present tailored solutions while fostering meaningful conversations with targeted buyer personas. I collaborate with my team to achieve both individual and team sales targets, tracking account information and prospecting activities in Salesforce. Meeting monthly KPIs, such as lead conversion rates and meetings set up, is a priority, alongside providing exceptional customer service and staying informed about industry trends and competitor products.

San Jose, Costa Rica

As the Marketing Manager and founder of Infusion Digital, I lead a talented team of designers, web developers, marketing specialists, photographers, copywriters, and community managers, primarily serving clients in the SMB sector, including both B2C and B2B businesses. My key responsibilities include:🔹Leading and managing cross-functional teams using Scrum methodology to ensure efficient project execution and timely delivery of marketing initiatives.🔹Achieving an average marketing ROI of 6:1 for our clients through the development of compelling campaigns and high-quality graphic materials.🔹Creating innovative marketing strategies tailored to the unique needs of SMB clients, enhancing brand visibility and engagement.🔹Mentoring and supporting team members in their professional growth, fostering a collaborative environment across various projects and accounts.🔹Establishing strong client relationship management processes to ensure satisfaction and successful project outcomes.Through these efforts, I've helped position Infusion Digital as a trusted partner for effective marketing solutions in the SMB sector.

Costa Rica

As a Social Media Coordinator for Vida Volunteer, I played a crucial role in driving engagement and generating awareness for the non-profit organization. I consistently generated over 72% of all yearly leads, achieving a year-over-year growth of 23%. In addition to managing social media campaigns, I assisted in creating both external and internal graphic materials, manuals, and web products to enhance our outreach efforts and support organizational goals. My contributions helped elevate the organization’s online presence and foster community engagement.

Costa Rica

As an English Instructor, I taught students aged 18 to 65+ in individual, group, and corporate settings, delivering tailored lessons from beginner to advanced levels. I focused on creating engaging and effective learning experiences, resulting in a 100% student success rate across all modules. My approach combined innovative teaching methods with personalized feedback to foster language proficiency and boost confidence in communication skills.

San Jose, Costa Rica

In my role as a Technical Kindle Specialist and Customer Service Representative, I provided support to US and CAN customers via call and chat, assisting with troubleshooting and resolving issues across all Kindle devices. I utilized my technical expertise to deliver prompt solutions, enhancing the customer experience while ensuring satisfaction.

San Jose, Costa Rica

As a Technical Support Specialist, I provided expert assistance to users across the US and Canada, resolving technical issues for all GoTo products, including GoTo Meeting, GoTo Webinar, and related software. My responsibilities included:🔹Troubleshooting and resolving software issues by remotely accessing customers' environments, ensuring seamless functionality and optimal performance of GoTo products.🔹Providing personalized, real-time support to users, addressing technical challenges and enhancing the overall user experience.🔹Promoted to Floor Support and seasonal Team Lead due to rapid account growth, where I guided and mentored team members, helping them tackle complex technical issues and improving team efficiency.🔹Collaborated with leadership to maintain high levels of customer satisfaction and ensure swift resolution of escalated issues.

As a Kindle Specialist, I provided advanced technical support for users across the US and Canada, resolving issues on a wide range of Kindle devices, including Kindle e-readers, Fire tablets, Fire TVs, and Fire Sticks. In this role, I:🔹Troubleshot and resolved complex technical issues related to device functionality, connectivity, and software for all Kindle products.🔹Delivered consistent top-tier performance, ranking as one of the top performers month after month in both customer satisfaction and issue resolution.🔹Served as floor support for fellow representatives, offering guidance and expertise to help colleagues navigate challenging cases and improve overall team performance.🔹Ensured a high level of customer satisfaction through effective communication, technical proficiency, and personalized problem-solving.

Bachelor'S Degree, Graphic Design, 3

Activities and Societies: Presidencia de la Asociación Estudiantil de Artes Plásticas (AEAPL) 2019-2020

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

High School Diploma