Support maintenance, development and governance of the Research and Development SharePoint sites for the Knowledge Management program.Collaborate with team in establishing processes for all work flows.Act as point of contact for project planning, reporting and metrics.Proactively identify and manage project opportunities, issues and risks.Support Metric development and find effective solutions to problems discovered from data analytics.Develop, design and manage web content, customize forms, and custom work flow in SharePoint 2013.Understand and apply customer requirements, including drawing out unforeseen implications and making recommendations, understanding potential impacts of requirements, and the ability to make and defend logical decisions.

Plan, budget, oversee and document all aspects of the business to make sure it operates smoothly and efficiently.Lead the team in identifying and planning the approach, deliverables, schedule and tools to deliver projects such as the team website, sales packets, live streaming events and event show flow. Work with team to estimate costs and timing for project tasks and deliverables.Use Agile/Scrum concepts to help the team focus on the tasks that truly matter by implementing stack rankings, sprints and closing stories.Review individual client jobs to determine the costs and gather all appropriate documentation to support the figure.Plan and manage corporate live streaming events where green screen studios are setup to broadcast to thousands of employees nationwide. Facilitate meetings with the appropriate employees to discuss specific involvement with a project.Develop scripts, storyboards and creative videos to tell the story of the company.

Led a team of 7 highly creative individuals who produced websites, graphics, internal videos, scripts and ideas to innovate internal communications.Consulted on, designed, proposed and implemented over 90 communications that solved the challenges presented by executive leadership.Used WebTrends to evaluate the effectiveness of video and email communication strategies, this led to creating engaging communication campaigns.Created, coded and implemented a SharePoint queue process that increased video production by 216% over previous years.Used applications such as Dreamweaver, Photoshop, PowerPoint and illustrator to create leadership presentations and scripts.Managed 4 to 6 monthly communication projects with budgets ranging from $10,000 - $100,000+, on time and within budget.Managed and produced town hall meetings and ensured smooth webcast delivery for the Midwest Area training team.

Created communication campaigns that engaged and educated employees on the products and services that were important to the business.Wrote, edited and published communications to build the Verizon brand and educate employees on products and services.Created, planned, proposed and implemented complex communication plans that included call center tours, engaging product and service open houses, educational videos, prize giveaways, catchy jingles and interactive websites. Determined the effectiveness of communication plans for future viability in other projects by gathering stats, deploying feedback surveys and using social media tools such as Yammer.Managed and worked with outside vendors and creative agencies to develop written content, websites, graphics and events to ensure successful, on time delivery of all projects.Created website sitemaps, storyboards, and user flows to share ideas and save time and money by reducing rework in later stages of projects. Selected as 1 of 25 individuals out of 15,000+ to attend the Competitive Advantage workshop, a workshop which encouraged leaders to take innovative approaches.Promoted to lead the team as Creative Manager.

Lead developer for the Automated Customer Service Request (ACSR) rewriteCreated the ACSR Logo and background using Flash, Fireworks and CSSMade decisions and guided the look, feel and inner workings of how the ACSR project was developedGathered requirements, designed, coded, analyzed and debugged client and web forms for Remedy ARS 4.x, 5.x, Remedy Web, Remedy Midtier and 6.x software product. Found innovative ways to combine Remedy software with outside applications and programming languages such as Flash, Visual Basic .Net, SQL, Perl and Unix to manipulate data that would not ordinarily be displayed or usedPresented ideas that required user approval, then implemented and maintained those ideas in a working applicationCreated a functioning Audiovox phone using Flash, Action Script, HTML and Photoshop as a proof of concept for the Verizonwireless.com website

Analyzed code in the computer languages of Progress, HTML, and JavaScript to make necessary program changes to improve the overall performance Gathered requirements, designed and implement web pages using Front Page and Webspeed to fulfill request dictated by the business needCorrected any bugs that needed to be fixed in the code of the program through the use of Unix and Progress AppBuilder