-Supervised HV/AC, plumbing and Remodel crews -Monitor employee productivity and optimize procedures to reduce costs-Monitor warehouse and service truck inventory to ensure utilization -Schedule service calls and install projects-Ensure projects are appropriately staffed-Monitor and inspect job progress to ensure compliance with all schedule, quality, safety and customer satisfaction requirements-Ensure high customer satisfaction rating-Serve as primary point of contact with customers-Conduct performance appraisals of direct reports

-Operate equipment associated with getting product to finished packaging.-Time Motion review and suggestions for improvement-Trouble shoot problems and make equipment adjustments as needed-Monitor product to ensure specifications are met-Monitoring of available supplies to keep production moving.-Constant awareness of safety rules

- Communicated promotions to customers to grow customer account size.- Created business plans to improve customer relationships. - Proactively developed business relationships to secure additional business opportunities with existing clients.

- Supervised and managed 9 employees in 4 different departments; Network Operations, Customer Service, Warehouse and Inventory in 2 different corporate locations.- Oversaw the dispatch and scheduling of 7 outside service technicians covering a 3-state territory in Illinois, Missouri and Kentucky.- Devised metrics used to measure the organization’s success in delivering outstanding customer service.- Acted as the primary purchasing agent for special orders.- Managed call guidelines including service levels, handle time, resource allocation and productivity.- Coordinated multi-functional team collaboration with all operating departments.- Developed process improvements to enhance efficiency and effectiveness of inter-departmental operations.

- Analyzed customer needs and provisioned customized voice commuinication systems via multiple programming functions. - Completed the installation of VOIP networks and provided end user support.- Installed and maintained security surveillance equipment on customer premises.

- Provided user support for the system implementations, enhancements and daily operations of MIS software.- Analyzed, developed, coded, tested, implemented and maintained clinical MIS system.- Coordinated test scenarios for conversion to HBOC patient accounting system.- Maintained constant communications with business analyst and consultants on clinical interface requirements.

-Designed and implemented a medical equipment management program in compliance with standards.-Developed guidelines for the Safety Committee to utilize in evaluating medical equipment.- Repair and perform preventative maintenance on various types of medical equipment.- Coordinated conversion of Rolm PBX to NEC 2400.- Provided connectivity support for data network.- Managed technical support services for adds, moves and changes to the communications system.