Baker Roofing Company, founded in 1915, is a commercial and residential specialty contractor providing exterior construction services including roof replacement, roof repair, waterproofing, and coatings. Baker Roofing Company is recognized as one of the largest and most experienced roofing contractors in the U.S.

Corporate professional with over 30 years of experience in call center management, client management, outsourcing management, developing/growing relationships, managing inbound and outbound telephone sales, brokerage, customer service, email and chat operations (proprietary and outsourced) locally, regionally, nationally and internationally.Motivational management style with a record of building and retaining highly motivated sales and servicing teams, developing cross-functional work teams, and establishing global external Service Partner (vendor) Networks.

Responsible for creating a call center servicing strategy for global third party vendors that optimizes distribution of work, revenue generation, and pricing/expense management. Broad scope of responsibility includes: strategic planning, RFI/RFP management, contract negotiation ($150MM), compliance and controls, revenue generation, demand management, reengineering, and staff development/motivation.