Daniel Tran Email & Phone Number

Sydney, New South Wales, Australia

• Top-down planning and governance for investment portfolio• Prioritisation with DVF canvas and benefit modelling• Align divisional objectives, product roadmap and tech roadmap to strategic business priorities.• Run quarterly planning cycle so that both run and change teams are delivering to the roadmap

Sydney, New South Wales, Australia

• Deliver Value Chain Process Models and end-to-end Risk Profile• Stakeholders at all levels to continuously improve our product and processes.• Solved dozens of product quality issues and incidents – from pricing, collateral or customer complaints. When our products were not working as expected, it was analysed, solutioned, funded and fixed. • Designed, built and manage the Consumer Finance Change Front Door – a custom PowerApps tool for managing and governing all changes impacting the business

Sydney, New South Wales, Australia

• Core banking platform project, responsible for completely transforming the way the bank digitally engages with customers, originates and fulfils a home loan• Agile requirements lifecycle management, collaborating with on-shore and off-shore engineers, architects, solution designers and testers

London, United Kingdom

London, United Kingdom

As of one of the world’s largest insurance brokerage and risk management companies, Arthur J. Gallagher operates in the complex and diverse Lloyds of London insurance market. As such, there is always an opportunity to innovate and improve our colleagues working lives. I was part of a company-wide transformation programme to create a more streamlined organisation with a focus on reducing errors and wastage, improving processes and productivity.In the space of a few months, my two accomplishments I was able to embed a new document management framework using SharePoint to record and manage Terms of Business Agreements, and a see through the first four SDLC phases (planning, user requirements, system requirements, analysis & design) of a new TOBA processing system.

London, United Kingdom

Christie's is an industry leader in the fine art auction world, and I worked as a contracting Business Analyst on the Customer Relationship Marketing programme. The objective of the programme is to generate and solidify customer loyalty, my role had three core focuses:- enhance user experience on the christies.com website - harness client data and behaviours to generate recommendations, resulting in increase client engagement through better product awareness- analyse and elicit requirement to enhance core systems that were causing bottlenecks in business processes

A team player providing business analysis skills and technical expertise for underwriting, administration, and pricing teams. - advocate of Agile methodologies, encouraging devs, testers, and business stakeholders to work together to achieve a common outcome- B2B integration projects using ACORD international standards- understand relational databases and SQL queries- requirements gathering, elicitation and solution design- support technical implementation and continuous engagement with business stakeholders- embracing the shift to a digital world and recognising the needs of customers, and supporting their experience as best as possible

Milsons Point, Australia

Working in the Claims Quality and Assurance team, and reporting to the Business Analyst Manager, this role involved:- Level 2/3 system support for TAL's claims system- Weekly/monthly claims status reporting- Monthly data and claims reconciliation- Managing and enhancing data quality, including representation in data mapping and migration projects- business acceptance testing for an enterprise-wide system consolidation projectThis role was a special conduit from my university studies into the Life Insurance industry. The role allowed me to put into practice the theory that I had learnt in my penultimate semester of studies.

Sydney, Australia

Working part-time whilst completing my tertiary studies, my responsibilities included:- sales and lead generation for branch- attending to everyday banking needs of customers- building professional relationship with customers

Bachelor Of Business, Bachelor Of Computing, Finance And It Management

Activities and Societies: Vietnamese Student Association Malaysian Student Association

High School Certificate, High School/Secondary Diplomas And Certificates