ExpertCPG Commerce, formerly known as Charmac, has been revolutionizing Amazon marketing for food, beverage, and CPG brands. We're more than just a marketing agency; we're visionaries dedicated to fulfilling the unique aspirations of each brand we partner with.

Deenami, Inc. helps organizations identify their strengths and gaps, ensuring they have the power and aligned resources to overcome obstacles for continued growth and success.

Twenty Consulting is a Chicago-based virtual accounting and financial services firm.We help convert your whiteboard ideas into financial models and translate data into actionable insights. Our services include fixed price and flexible packages that cover the comprehensive needs of the organization.

Blue Chip Marketing: Fiercely independent, creative marketing agency based in Chicago with proven expertise in brand and shopper marketing.We offer the talent and scale of a holding company with the urgency and ownership of a private agency. Our client partners include Bausch + Lomb, Brown-Forman, Butterball, Daisy Brands, Fisher Nuts, Makita and P&G. United to Inspire. Creatively Driven. Results Focused. We Make What Works.

Continuum Clinical is a global patient recruitment and retention company. With over twenty-five years of experience, Continuum Clinical unites world-class innovators with expertise in patient insights, advocacy, site engagement, outreach, and performance metrics.

Hallmark Data Systems is the leader in B2B subscription management services. We offer marketing solutions for Subscription Management, Broadcast Email, Social Media tools, Database Management, Lead Generation and Web Hosting, providing integrated solutions for our clients' marketing needs.I oversaw and maintained the efficiency and integrity of all HDS Customer Service related departments including Order & Data Entry, Call Center, Data Imaging and Warehouse & Office Services. I was responsible for delivering outstanding service to our customers, driving initiatives to reduce costs and to improve operational efficiency and effectiveness through improved processes, policies and systems.

World Book delivers the most accessible and engaging educational products and services whenever, wherever, and however students, patrons, parents and educators want them. World Book is committed to creating accurate, objective, and reliable reference and instructional materials that are essential for libraries, classrooms and homes.Responsible for managing international, e-commerce, direct marketing and U.S. and Canadian school and library fulfillment & distribution programs (print and digital). Defined strategy for and developed, executed and managed comprehensive customer service plan encompassing digital and print products designed to penetrate and grow targeted markets. Communicated with customers, management, internal departments and vendors to coordinate overall fulfillment efforts in accordance with corporate goals. Part of the Leadership Management Team & Business Continuity Teams. Negotiated and monitored all corporate third party fulfillment contracts, including ongoing performance and costs analysis. Directed high quality, cost effective operations teams.

Directed, trained, hired and evaluated administrative department including Customer Service, Billing and Accounts Receivable. Responsible for company document control and department intra-net postings. Developed and maintained a wide range of training tools, including test materials, training videos, and company website content. Defined and evaluated slow moving stock and created weekly reports to sales management. Tracked and reported customer complaints with corrective and preventative action responsibilities. Maintained communication with management to ensure customer service activities aligned with business goals. Provided leadership and direction to customer service representatives to ensure performance met company objectives.