Being part of an SME business team providing support for over 40 clients and businesses, I strive to provide appropriate and effective over-the-phone and Onsite support for clients who demand time-sensitive solutions for technical issues. I highly regard Great Customer Service, with an understanding of different client backgrounds, cultures, and knowledge levels.* Maintaining and administering computer networks and dealing with similar environments like software systems, applications software, configurations, and hardware* installing, configuring, testing, maintaining, and administering new and upgraded networks, software database applications, servers, and workstations* Disaster recovery operations and keeping/ Maintaining data backups * Diagnosing system problems by troubleshooting and resolving software, hardware, and other network problems* Maintaining stability of IT devices and Replacement of faulty hardware and software network when required* Troubleshoot windows and software issues as required* Liaise with external vendors when required to ensure timely resolution of hardware, software, and cloud networking issues.* Maintaining and Administering VoIP phone systems as required* Provide direct support to customers