Support Agent and Data Analyst specialized in supporting ICT enterprise solutions, in particular the Electronic Fuel Management System (eFMS), and helping to enhance them to enable a better, safer, and more sustainable future through innovative technologies.The main area of work is responsible for managing the mission accounts and working collaboratively with them in understanding eFMS problems and requirements. Acting as the focal point in dealing with their support includingo Promptly support help requestso Analyse raised issues and escalating if necessaryo Help missions to maintain high level of data accuracyo Maintain SLA documents (weekly reports; logs of interactions with missions etc)Responsible with helping with eFMS deployment which cover:o Data analysis, preparation and loading using prescribed system tools and validating the end resultso Systems enhancements – Be involved in the solution delivery process including problem analysis, specifying solutions to end users, training, testing.

- Analyze the problems as reported from 1st level support (frontline support by TMG) to assess their impact on the platform and TMG business and to propose suitably considered solutions for resolution without code changed.- Correctly and fully identify the underlying issue, whether it may be data, software, environment, business process or configuration related (or combination) and subsequently provide a basis for determining a suitable solution.- Correct the data misspending or incorrect sending to CAR and member interface.- Correct the information in tax invoice and credit note (if needed).- Analyze the problem and provide guidance to solve the issue/problem related to SCB's services, e.g., extended warranty, beloved content, SCB payment, SCB easy, easy mall.- Provide a correct and practical workaround if possible and needed to the 1st level support.- Provide the guidance how to configure, use the software or data flow to TMG as requested.- Report and create the defect ticket to development team.- Prioritize the software defect list and fixing schedule with development team.- Ensure that development have correctly and fully fixed/resolved the software defect in accordance with the issue described and the analysis provided.- Ensure that no other existing functionality has been negatively impacted as a result of that softwarefixed/changed.- Ensure that the support services call is maintained correctly and all details are updated accurately and in a timely manner.- Manage the allocation of support work within their teams effectively and consistently.

-Design, scope and deploy system support best practice for all ShareRing technology systems.-Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved.-Act as the initial point of contact for all support-related concerns from clients and employees.-Manage support team as ShareRing scales up.-Assist management in creating training relating to support systems.-Organize and file documentation pertaining to all ShareRing technology products. -Maintain a working log detailing all required system updates, as well as the date of completion-Actively monitor all aspects of ShareRing support systems.

• Recruit, train, supervise and appraise staffs.• Install 20+ stations of stand-alone solar pump system in North East of Thailand.• Co-operate with other companies and accomplished many projects via E-bidding.• Handle all financial documentations.• Develop relationship with customers.

• Consult with technical regional teams and HQ about capabilities and support local staffs.• Advise staffs to deal with customer queries and complaints.• Analyze situations and determine the best course of action to staffs.• Assist with challenging client requests or issue escalations as needed.• Use Zendesk and other CRM products to communicate and track customer interactions.

• Manage all aspects of accreditation all around the world.• Manage, compliance, not to mention the day to day domain operations and support, the business is in safe hands with the assistance of a strong and dedicated team.• Build and maintain strong, long-lasting customer or third party relationships.• Develop strategies to improve overall quality and productivity.

• Provide support to the staffs and help them to troubleshoot the problems.• Communicate with clients to understand their needs and explain product value.• Build and maintain strong, long-lasting customer relationships.• Maintain updated knowledge of company products and services.• Manage liaisons with regulatory bodies (Including auDA and ICANN).

• Recommend clients about different hosting & web builder product as per there requirement to publish website & provide support over 1,50,000 web users.• Update name servers, ABN information, transfer domains, sign up new hosting & renew expiring domain & hosting service.• Deal with the clients in Australia and global for all correspondences and requirements.• Recommend and sale products including services to clients by phone and Email.

• Review and solve open tickets in queue by using our internal admin tools.• File bugs with QA when they come up, solve customer's issue, close ticket.• Provide tips and guidance to users on application usage that resolve user's concern or problem.• Perform other functions or projects, assigned by senior manager or supervisor.• Domain name registration, web, email, DNS hosting set up & activation in cPanel.