Danusorn Prompakdee Email & Phone Number

Bangkok, TH

Bangkok City, Thailand

Support Agent and Data Analyst specialized in supporting ICT enterprise solutions, in particular the Electronic Fuel Management System (eFMS), and helping to enhance them to enable a better, safer, and more sustainable future through innovative technologies.The main area of work is responsible for managing the mission accounts and working collaboratively.

Bangkok City, Thailand

- Analyze the problems as reported from 1st level support (frontline support by TMG) to assess their impact on the platform and TMG business and to propose suitably considered solutions for resolution without code changed.- Correctly and fully identify the underlying issue, whether it may be data, software, environment, business process or configuration.

1320 Sutthisan Winitchai Rdkhwaeng Huai Khwang, Khet Huai Khwang, Bangkok 10400

-Design, scope and deploy system support best practice for all ShareRing technology systems.-Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved.-Act as the initial point of contact for all support-related concerns from clients and employees.-Manage support team as.

Sakon Nakhon, Thailand

• Recruit, train, supervise and appraise staffs.
• Install 20+ stations of stand-alone solar pump system in North East of Thailand.
• Co-operate with other companies and accomplished many projects via E-bidding.
• Handle all financial documentations.
• Develop relationship with customers.

Nonthaburi, Thailand

• Consult with technical regional teams and HQ about capabilities and support local staffs.
• Advise staffs to deal with customer queries and complaints.
• Analyze situations and determine the best course of action to staffs.
• Assist with challenging client requests or issue escalations as needed.
• Use Zendesk and other CRM products to communicate and track customer interactions.

Cebu, Central Visayas, Philippines

• Manage all aspects of accreditation all around the world.
• Manage, compliance, not to mention the day to day domain operations and support, the business is in safe hands with the assistance of a strong and dedicated team.
• Build and maintain strong, long-lasting customer or third party relationships.
• Develop strategies to improve overall quality and productivity.

Perth, Western Australia, Australia

• Provide support to the staffs and help them to troubleshoot the problems.
• Communicate with clients to understand their needs and explain product value.
• Build and maintain strong, long-lasting customer relationships.
• Maintain updated knowledge of company products and services.
• Manage liaisons with regulatory bodies (Including auDA and ICANN).

Perth, Western Australia, Australia

• Recommend clients about different hosting & web builder product as per there requirement to publish website & provide support over 1,50,000 web users.
• Update name servers, ABN information, transfer domains, sign up new hosting & renew expiring domain & hosting service.
• Deal with the clients in Australia and global for all correspondences and requirements.
• Recommend and sale products including services to clients by phone and Email.

Nonthaburi, Thailand

• Review and solve open tickets in queue by using our internal admin tools.
• File bugs with QA when they come up, solve customer's issue, close ticket.
• Provide tips and guidance to users on application usage that resolve user's concern or problem.
• Perform other functions or projects, assigned by senior manager or supervisor.
• Domain name registration, web, email, DNS hosting set up & activation in cPanel.