Office management and administration duties:- Overseeing the smooth running of the office, implementing and monitoring office procedures- Administering company website and social media, updating and administering CRM Systems- Raising invoices, recording payments, inputting financial data into Sage 50 Accounts- Processing customers’ remittance advices and PO numbers- Handling calls, queries and complaints, maintaining correspondence with clients, candidates and employees- Inducting new staff members- Completing Monthly Business Survey for Office for National Statistics - Working closely and standing in for Office ManagerHR duties:- Managing starters & leavers process, HR for internal and external staff- Maintaining records of the personnel database (working time, absence & holiday)- Managing payroll in software Sage 50 including holidays and deductions, employment documents (P45s, P60s, P32), HMRC and NEST- Follow up and completing references Recruitment duties:- Conduct recruitment process end to end- Responsible for temporary and permanent placements- Accounts management- Creating job descriptions and job adverts, placing and managing them on job boards and company website- Coordinating and maintaining relationships with the clients and candidates

Bookkeeping and administration duties, part time:- Managing clients' documents, correspondence and files- Preparing invoicing schedule- Rents calculations- Issuing rent and insurance invoices- Bank statements, payments postings- Payments, debts reports- VAT return

- Processing learners transfers, withdrawals, enrolments to the courses, refunds and credits- Updating students’ database- Liaising with Enrolment, Accounts, Feedback Departments and Front Desk- Maintaining correspondence, processing written and telephone queries

- Contracted and planned over 400 events for groups from 10 up to 450 guests- Generated near £1m turnover- Negotiated and contracted simultaneously a series of 80 training courses worth £150k for leading educational company- Negotiated, contracted and planned over 20 events for UK Government- Established long term liaison with over 100 corporate clients- Awarded for the best Event Sales Team promoter of one of marketing customer project- Trained 6 new starters

- Serviced near 2,000 events and administered over 4,000 contracts and invoices- Successfully handled guests complaints- Converted 20 walked in site visits to the business- Coordinated short notice and ad hoc customers requests across multiple teams- Trained 4 new starters

- Enrolled 800 hotel guests to the Accor loyalty program in 2011 getting the first place as the most effective receptionist. Enrolled 1300 guest in total- Achieved the fastest check in/out process with excellent customer service score- Handled successfully difficult guest complaints resulting in customer feedback and satisfaction survey scores improvement

- Responsible for children’s development and safety- Handled site visits for potential customers- Established long term friendly relationships with the parents.- Promoted from the position of Tea Lady

- Created and controlled annual Sales department budgets of the equivalent over £3 million for eight years- Developed a financial model of a multi-level pay system for the sales force (130 people) in MS Excel- Designed and managed one year implementation of SAP Sales and Distribution Module- Designed and delivered training courses for 150 users in the Head Office, five regional offices and four production centres, wrote over 20 user manuals of SAP SD Module- Organised monthly and quarterly seminars and conferences for Executive Board and sales forces- Designed and presented sales analysis and reports for Executive Board