Head Technician
CurrentComplete refurbishment of mobile devices to high standards using OEM parts and components.Carrying out high-level diagnostics and repairs on mobile phones above the required standard.ESD recognition and prevention to remove the danger of accidental equipment damage.Performing mechanical/cosmetic repairs on phones to fix diagnosed faults.Replacing complex components to perform repairs.Conducting an in-depth analysis of faults to carry out repairs.Supporting the customer support team and level 2 engineers as and when required to improve the skills base of the workshopAchieving agreed objectives as specified to meet business requirements.