►Managed $56 million in direct and indirect food ingredient and packaging spend.►Bid & negotiated annual contracts with multiple approved suppliers.►Reduced cost by average $707,427 annually between 2015 and 2020.►Expedited product orders and issue resolution in communication with vendors sales teams.►Sourced ingredients from both domestic and foreign sources.

►Oversaw pending payment report; reducing it by 48% within 5 months.►Increased annualized revenue by $498,815.49►Responded to escalations from agents; including after hours as "on call supervisor".►Assisted Operations Trainer with overhaul of training for new hires.►Trained all department new hires.►Coached all agents in both case management and customer service quality.►Interviewed prospective candidates; assessing their ability and fit.►Created monthly rotating schedule for 14 agents.►Audited case work for all agents to ensure all policies and procedures were followed.

►Managed and triaged 15-50 medical cases for international travelers on an ongoing basis.►Planned logistics of door-to-door emergency medical evacuations and repatriations for customers.►Participated in ISO 9001:2008 certification audit and helped ensure certification.►Organize emergency evacuations to higher level of care for patients which prevented loss of life and/or limb►Created training material for new hires to decrease training time by 2 weeks►Verified all claims to be paid were within guidelines while maintaining 0% leakage rate.►Awarded first place for best quality in customer service.

►Assist Senior Coordinators with planning of medical repatriations and evacuations►Communicate with international funeral service provider to repatriate mortal remains

►Trained and managed staff of 16-18 persons as per government specifications►Oversaw address canvassing project from beginning to completion►Supervised team in confidential and intricate data-collection project of a 9.4 sq mile area►Led staff to complete project five weeks ahead of schedule and $57,381 under budget►Streamlined reporting process to monitor and guarantee quality employee performance

►Created informational products outlining benefits of incorporation and tax deductions for customers.►Saved the company $35,489 by hiring freelance workers to assist with administrative tasks.►Updated contact management software with 1800-2000 customers and prospective clients.

►Organized first-time home buyer seminar and helped both buyers and sellers with their real estate transaction.►Guided homebuyers and sellers through the sale and purchase of properties

►In charge of ensuring the safety of two dormitories of 740 students. ►Managed and trained a staff of 9-10 students who worked on the front line.►Reviewed and approved weekly payroll, with a budget of $23,760