Daniel Valente Email & Phone Number

Sydney, Nsw, Au

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Pleasanton, California, Us

Pleasanton, California, Us

Managed a portfolio of our largest and most strategic accounts across Australia, New Zealand & Asia.Key experiences:- Helped to lay the foundation for a growing professional services organisation throughout the COVID pandemic. Ensuring we were able to deliver customer and business outcomes whilst fully remote. - Became trusted CX,EX and technical advisor to enterprise customers, supporting executive conversations all the way from initiative prioritisation to program design.- Contributed to multiple pre-sales engagements - assisting the sales team to close deals for new business and expansion.

Pleasanton, California, Us

Managed a portfolio of our largest and most strategic accounts across Australia and New Zealand. This role involved:- Managing multiple large scale SaaS implementations at a time with delivery teams across regions and timezones- Led Managed Services for Enterprise clients, focusing on embedding and growing their CX and EX Programs.- Facilitated ecosystem growth of Professional Services in APAC, driving multiple expansions and new business.

Sydney, Nsw, Au

A strategic advisor to technology, operations and business leadership within the Retail, Wealth and Digital BU's. As part of this role I:- Led a cost saving initiative for the Retail bank that resulted in significant reduction in IT spend and wastage within branches- Worked closely with senior leaders to scale out an agile operating model across a delivery team of more than 2000 people.- Represented the technology interest in operational risk forums, advocating for investment in resilience and cyber security initiatives- Facilitated quarterly performance reviews, analysing data points and providing recommendations across all key strategic pillars (cost, risk, people, innovation)

Sydney, Nsw, Au

Led the initiation of the Business Process Architecture governance function at Commbank. This involved:- Developing tools and frameworks to facilitate safe and sound decision making when it comes to making changes to business processes or technology.- Consulting with business stakeholders to help them understand their key processes and assist them to develop & prioritise initiatives to address any insights we uncovered as part of these engagements.- Implementing coaching, governance and new operating models to help the organisation to reduce process complexity and drive towards a simplified and standardised approach across allproducts and services.- Develop and automate the production of artefacts, such as 'Process views of Risk', that were used to identify and monitor key risks across mission critical processes (such as Home lending)

Sydney, Nsw, Au

In my role as an Enterprise Architecture Analyst I have performed various functions to promote the alignment of IT Architecture strategy with the needs and goals of the business. This includes:- Developing and maintaining standardised tools and processes for Reference Architectures.- Defining metrics and developing strategies to track performance of architecture solutions throughout the group.- Consulting with business leaders to identify innovative opportunities to use technology to achieve their goals.- Analysing data and communicating insights to senior leaders using BI tools such as Tableau.- Assisting in the creation of an Architecture Governance Framework to enable architecture to make good technology decisions.- Building and Managing an Architecture Knowledge repository using content management tools such as ARIS and Confluence.

Sydney, Nsw, Au

Performed a Tech BA role in two different agile Credit Card projects. Throughout this role, I interacted with both business stakeholders (product owners/finance/risk), Architects and developers to help deliver new Debit/Credit card origination technology for the organisation. Day to day, I was part of a scrum team that focused on delivering a solution to simplify branch and back office processes through technical automation and improved user experience.

Sydney, Nsw, Au

Supported Enterprise Services projects by performing Data Analysis on the Group Data Warehouse. This included running complex extracts, data profiling, data reconciliations and other adhoc requests. As part of this role, I also developed a SharePoint site to support the business unit knowledge management as well as facilitate team engagement.

Armonk, New York, Ny, Us

Worked as a contract IT Support Analyst. Supported Cisco employees across the globe with their technology issues. Platforms supported included Windows, Mac, mobile (iPhone, Android and Blackberry) as well as other company specific processes.

San Jose, Ca, Us

Built lab recreates for Network Engineers across the Asia Pacific. Developed knowledge and skills across Cisco routers, switches and datacenter infrastructure.

Bachelor'S Degree, Computer Engineering And Finance

High School Certificate (Hsc)