Dan Garrett Email & Phone Number

Redmond, Washington, United States

Seattle, Washington, United States

• Partner with IBM Blue Diamond and Passport Advantage customers to realize the full value of their cloud-based AI software portfolio
• Guide customers through their journey from on-premise to fully cloud driven applications and architecture with IBM cloud software and AI services
• Demonstrate solutions with Proof-of-Concept (PoC) and Minimum Viable Product (MVP) designs driven by customer needs and requirements
• Advise the customer on new and upcoming IBM offerings and services to enable growth and expand AI usage
• Advocate for the customer with engineering and customer support teams
• Guide customers through their software renewal periods

Seattle, Washington, United States

• Collaborate with potential customers to understand their needs and provide comprehensive solutions using the company’s cloud-based products in Azure and AWS; acted as a pre-sales engineering resource
• Collaborate with existing customers and create solutions using the company’s cloud-based products in Azure and AWS; acted as a post-sales engineering resource
• Assist customers setting up cloud-based environments for use in healthcare, media and entertainment, and on-premise to cloud migrations of critical user data
• Perform functional testing of the company’s cloud-based products in sandbox environments to aid engineering in improving the products’ performance and stability
• Create scripts for the automation of deployment for the company’s cloud-based products using Terraform (for AWS and Azure) and CloudFormation (for AWS only)

Seattle, WA

• Acted as main contact point for change management queries and implementation approvals, ensuring that established SDLC guidelines have been followed
• Answered and acted on global operations queries, resolving or redirecting them to specialized teams as necessary
• Performed call leader duties for troubleshooting conference calls during major incidents
• Drove root cause analysis and related problem management for all major incidents
• Conducted yearly reviews of top-tier critical applications to prepare for and ensure optimum performance and uptime prior to each yearly busy season
• Assessed, reviewed, and created documentation for all company operational touch points

Greater Seattle Area

• Primary duty is to be the principal technical advisor and ‘voice of the customer’ for Enterprise level customers
• Work directly with customers to craft and execute strategies to drive customer adoption and use of AWS cloud services
• Maintain relationship with customer to create a positive partner experience and solid feedback channel to understand their business/operational needs and technical challenges
• Drive discussions on operational excellence and security, including educating them on global, highly available designs, monitoring, alerting, and risk management
• Drive discussions regarding new and upcoming technologies, helping them innovate for the future and become cloud pioneers in their respective markets
• Act on the customer’s behalf to escalate issues to senior leadership and engineering teams to resolve critical problems and deliver feedback to drive product innovation

Greater Seattle Area

• Primary duties include assisting users of Amazon Web Services’ cloud-based services and applications with problem troubleshooting and new user guidance through documentation, known best practices, and personal experience
• Provide customers with architectural guidance based on the best practices of company’s cloud-based services in order to bring the best value and availability to the customer for their needs
• Develop training materials for new services, and lead classroom trainings for the services to my peers in the Support organization
• Act as a Subject Matter Expert for Windows©-based operating systems and cloud services
• Collaborate with Windows©-based service engineering teams on a regular basis, acting as the voice of Support and of the Customer for issues and new services
• Collaborate with enterprise-level account managers, bringing technical expertise and guidance to assist with large-scale and high-impact customer issues

Redmond, WA

Primary responsibilities include providing Incident Response and Management, Release Management, Problem Management, and daily Operations Management for the Microsoft Partner Network user portal and its associated platforms in live production and pre-production environments.* Implement mission critical SQL database servers across Microsoft’s global.

Primary responsibilities include being actively engaged in Level 3 Incident Management for Microsoft’s Online Service Management (OSM) organization supporting the Microsoft Partner Portal and its associated Content Management System in production and pre-production environments* Manage and maintain global production environment to achieve peak levels of.

* Provided leadership and assistance in network systems administration, telecom operations, and support service for the company’s mission critical, zero-downtime operations center* Provided hardware acquisition, configuration, maintenance, repair, training, and troubleshooting support for internal staff* Installed, maintained and managed new and existing.

* Worked exclusively with product development staff to set up and maintain test environment for fledgling product in test lab on Microsoft campus utilizing Microsoft Windows Server systems* Procured, installed, and managed all hardware and software in test lab to mimic data center installation to meet project development requirements* Performed daily build.

Redmond, WA

* Managed and oversaw daily operations of entire Windows NT and Windows 2000 based network, including daily network backup and disaster recovery strategies.* Managed and oversaw daily operations and maintenance of company email, database, and web servers using Exchange Server 5.5, various versions of SQL Server, and IIS versions 3, 4 and 5.* Planned and.