Danny Villarreal

Danny Villarreal Email and Phone Number

VP of Customer Success @ Mesh
Austin, TX, US
Danny Villarreal's Location
Austin, Texas, United States, United States
Danny Villarreal's Contact Details
About Danny Villarreal

Data-driven SaaS Customer Success and Experience executive with over 15 years of experience building and scaling global Customer functions. Proven track record of driving key outcomes such as revenue expansion, churn reduction, and customer engagement for B2B SaaS companies. Expertise in leading globally distributed teams spanning Customer Success, Account Management, Implementation, Onboarding, and Support. Strategic thinker and natural communicator passionate about partnering with forward thinking leaders and teams to drive Customer Success and value growth.

Danny Villarreal's Current Company Details
Mesh

Mesh

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VP of Customer Success
Austin, TX, US
Website:
meshconnect.com
Employees:
113
Danny Villarreal Work Experience Details
  • Mesh
    Vp Of Customer Success
    Mesh
    Austin, Tx, Us
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  • Toolio
    Vp Of Customer Success
    Toolio Jan 2024 - Present
    Brooklyn, New York, Us
    We're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape. Toolio is a cloud-based Merchandising Platform that automates critical workflows, provides real-time insights, and enables remote collaboration, empowering retailers to make faster, data-driven decisions about their most important (and expensive) asset—inventory.
    View
  • Transcribeiq
    Co-Founder
    Transcribeiq Nov 2023 - Present
    TranscibeIQ uses AI to analyze your Gong calls to automate workflows for Sales, Customer Success, and Product teams. With a Chrome Extension, Gong Plugin, and integrations for Slack and G-suite you can get insights in the flow of work instantly.
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  • Village Of San Leanna
    Alderman/Mayor Pro Tem
    Village Of San Leanna May 2018 - Present
    Serve as Alderman and Mayor Pro Tem on our 5-member Village Council governing San Leanna, TX. Elected to four terms since 2018.• Represent constituent interests and make key policy, budget, and tax decisions for the Village.• Oversee road infrastructure projects as Roads Administrator, securing funding and managing improvements.• Research policy issues and draft local ordinances and resolutions for Council approval.• Partner with county, city, and regional governmental entities as representative of the Village.
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  • Jungle Scout
    Vp Of Customer Success
    Jungle Scout Sep 2020 - Nov 2023
    Austin, Texas, Us
    • Leading Enterprise Customer Success for Jungle Scout Cobalt and Downstream SaaS e-commerce and adtech product lines. • Developed customer value led growth strategy to strengthen expansion, and retention through segmentation, success planning, onboarding, and support. • Strong collaboration with executive leadership team to drive customer adoption, focused on north star metrics, using voice of the customer to enhance our products and spur innovation.• Implemented CS tech stack around Churn Zero, Salesforce, Gong, ChatGPT/Claude AI, Fullstory, Pendo, and Power BI to surface actionable intel to improve growth, retention, and efficiency.
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  • Jungle Scout
    Director Of Customer Success And Experience
    Jungle Scout Jan 2019 - Sep 2020
    Austin, Texas, Us
    • Responsible for teams supporting onboarding, training, adoption, retention, product-ops, enterprise account management and customer success functions.• Established CX team and function to drive strategy and focus on product-led growth, user research, data driven decisions, and a company-wide culture of creating great customer experiences.• Manage cross functional team collaboration through projects, programs, and initiatives critical to Jungle Scout across Product, Marketing, Sales, Support and Finance.
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  • Jungle Scout
    Director Onboarding And Training
    Jungle Scout Aug 2018 - Jan 2019
    Austin, Texas, Us
    • Provided guidance and leadership around designing and implementing new onboarding strategies, solutions, and team to increase adoption, and retention. • Worked with CS and Product leaders to craft new self-service support, and training options across the platform to streamline customer experience and reduce churn. Reduced ticket volume by 60% over 1 quarter.• Created CoE around Pendo, Mixpanel, and Zendesk data to better understand our customers, drive engagement, stickiness, product usage, and customer success insights.
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  • Planview, Inc.
    Sr. Director Global Adoption And Training Services
    Planview, Inc. Jul 2015 - May 2018
    Austin, Tx, Us
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  • Troux
    Director Of Global Training Services (Acquired By Planview)
    Troux Mar 2004 - Jul 2015
    Austin, Texas, Us
    View

Danny Villarreal Skills

Enterprise Architecture Enterprise Software Governance Cloud Computing Saas Integration Business Transformation It Strategy Business Process Program Management It Management Solution Architecture Professional Services Requirements Analysis Business Intelligence Software Project Management Business Analysis Business Process Improvement Architecture Pre Sales Training Delivery Vendor Management Project Management Software As A Service Agile Methodologies Sdlc Project Portfolio Management Software Development Architectures Public Speaking Training And Development Team Building Customer Success Adoption Agile Project Management Crm Strategy Cross Functional Team Leadership Customer Support Managing Partner Relationships Sharepoint Customer Relationship Management Soa Pmp Enterprise Content Management Instructional Design Team Management Instructor Led Training Training Leadership Management Resource Management Leadership Consulting Training Product Management Team Leadership Strategic Planning Change Management Microsoft Office Customer Service Microsoft Excel Social Media

Danny Villarreal Education Details

  • The University Of Texas At Austin
    The University Of Texas At Austin
  • Baylor University
    Baylor University

Frequently Asked Questions about Danny Villarreal

What company does Danny Villarreal work for?

Danny Villarreal works for Mesh

What is Danny Villarreal's role at the current company?

Danny Villarreal's current role is VP of Customer Success.

What is Danny Villarreal's email address?

Danny Villarreal's email address is di****@****ail.com

What is Danny Villarreal's direct phone number?

Danny Villarreal's direct phone number is +151253*****

What schools did Danny Villarreal attend?

Danny Villarreal attended The University Of Texas At Austin, Baylor University.

What skills is Danny Villarreal known for?

Danny Villarreal has skills like Enterprise Architecture, Enterprise Software, Governance, Cloud Computing, Saas, Integration, Business Transformation, It Strategy, Business Process, Program Management, It Management, Solution Architecture.

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