Customer Care Manager And Operations Administrator
Coventry, England, United Kingdom
- First point of contact for dealership enquiries relating to operations and customerqueries by phone, email, and quarterly dealership meetings.- Prioritization and management of workload.- Build effective relationships with customers, stakeholders and our UK dealernetwork.- Investigate and identifying the root cause of customer concerns and complaints inorder to provide an appropriate resolution.- Respond promptly and efficiently within given targets of volumes, response timesand quality measures to all written correspondence and phone calls.- Contacting networked-dealers for information and resolving customer complaintswithin 24 hours.- Managing goodwill spend including; mobility claims and vehicle rejection.- Use the results of customer cases to identify non-compliances with the company’spolicies & procedures and to identify the need for corrective & preventative action tobe taken.