Daniel Westbrook Email & Phone Number

Nashville, Tennessee, Us

Maintaining the Gloabl IT infrastructure including company networks in a fully cloud managed environment using industry leading tools such as Okta, G Suite, Slack, AirWatch, Meraki and various other SaaS providers. Supporting over 1200 users globally in 26 offices across 13 countries.* Okta administration including user accounts, setting up SSO/SAML and bulk changes.* G Suite administration including weekly tasks and scheduled changes.* Maintain and update 1200+ macOS laptops including security patches.* Maintain company Meraki networks including firewalls, WiFi, switches and ISP’s.* Configure and maintain cloud telephone system.* Manage incidents.* Change management requests and implementing changes.* Configure and maintain Zoom rooms.* Zscaler administration.* SentinelOne administration. * Creating automations using Bettercloud.* Continuous enhancements, integrations, audits and monitoring.* Building macOS packages.* Creating documentation for IT support team members and end users.* Identify and implement improvements for the IT operations team.* Mentoring and advising technical consultants. * Maintain and monitor global engineering support queue.* On call out of hours support.

Chicago, Illinois, Us

Worked on migrating all services from Experian to Cheetah Digital during the transitional services agreement. My focus changed to working on industry leading SaaS and Cloud technology platforms such as G Suite, Okta, Slack and BetterCloud for automations.* Supported the first phase rollout and onboarding of 1800+ users to cloud platforms.* Maintained and monitored global support queue.* User account administration for Okta, G-Suite, Slack and Zoom.* Created automations to improve workflow’s for new hire on boarding. * Identified and implemented the Global IT Operations processes.* Planned, documented and training for new IT support staff.* Mentoring and advising junior technical consultants. * Setup and maintain IT ticketing system.

Costa Mesa, Ca, Us

Provide IT and telecoms support for a leading email marketing company. Supporting VIPs, leadership team and all other internal employees in high-pressure environment, ensuring minimum downtime, set within a mixed environment of Windows and Mac’s.During my last 3 years at Experian I was working on assisting the set up of the global Apple Mac support tools and directly supporting the UK and EMEA users. We were utilising an Apple enterprise endpoint management tool (Jamf Pro) to help with inventory, reporting, deployment, security, software packaging and providing a self service application for end users.• Provide Windows and Mac software support: including email accounts, web browsers, office applications and networking/vpn. • Troubleshoot networking and wireless connectivity• Maintain hardware support on Servers, PC, Mac and printers. • Install and configure PC's, Laptops, Mac’s and virtual machines.• Maintain Avaya telephone system, Pollycom video conferencing and cabling and patch points• Resolve systems issues in a timely and professional manner• Setup and configuration of mobile phones and tablets• Manage and assist in projects as required.• Maintain and update business continuity and ITDR plans• Purchasing of IT and mobile equipment • Document local network and systems• Maintain company assetsAchievements:• Migrated users to Active Directory and Exchange Server.• Integrated Apple Mac’s onto the domain with Exchange and VPN access.• Office 365 migration (macOS)• Installed and maintained CRM system.• Setup and implement business continuity plans and IT disaster recovery plans.• Migrated client processing servers to new hardware.• Move company into new office.• Provided IT Consultancy for new acquisitions.

Mentor, Ohio, Us

Provide 1st and 2nd line desktop support for 500 plus users. Supporting 4 offices across UK and Ireland. Building images, supporting Active Directory, Lotus notes, VPN client and Monitoring Servers.• Monitoring of Servers, disk space, error logs and anti virus/security.• Regular use of Active Directory and maintenance of user accounts & documentation. • Carry out software installations/updates/anti-virus deployment.• Log incidents; prioritise depending on requirement level adhering to SLAs.• Rebuilt desktops, laptops, install Windows XP and Applications.• Liaise with 3rd party support and suppliers.• Migrated users from NT to AD domain.• Upgraded VPN software and Lotus Notes.• Visit Remote sites.• Installed and setup multifunction copiers.• Installed new servers at remote sites.

Attend Clients sites around UK and resolve/fix issues logged within the SLA. Covering hardware, software and printers. Including support for Hilton, Christian Salvesen, Kennedys Law and WWF.• 3rd Line support for IBM, Dell and HP desktops and laptops.• Software support for Windows and Office applications.• Rebuild desktops and laptops with Windows 95/2000• Warranty calls for HP.• Service of HP Printers.• Office moves• Setup and asset tagging of orders• Delivering orders