Dan Wilcox Email & Phone Number

Markham, Ontario, Canada

• Applied monthly WSUS Microsoft Security patches for the enterprise's 2500 endpoints. Coordinated Pilot Testing Group before applying patches to the entire organization. Represented the department in the Change Advisory.
• Scripted and applied Zoom software upgrade to fix emergency security vulnerability for the enterprise in under 3 days
• Spearheaded the Altiris deployments for the enterprise upgrade to O365 from coast to coast in over 30 offices in Canada and the US.

Toronto, Ontario, Canada

Created, updated/edited, executed Batch commands, PowerShell or Transact-SQL for the backend systems for multiple medium sized Canadian Financial Institutions. Deployed full client Production and QA Source Code Deployments. Provided Operations Support resolving problem issues, analyzing job failures and escalating accordingly. Applied changes, queries to.

Toronto, Canada Area

• Packaged and tested various software requests for 40K+ end-users. Scripted software packaging for rapid automated installation, using Admin studio 2018, Installshield 2018, VBScript, and Powershell. Supported end-users.
• Exceeded the average industry rate, completing three software packages per week.
• Successfully troubleshot and debugged various issues amid UAT and production deployments.

Toronto, Canada Area

Facilitated software deployment within production and quality assurance (QA) environments, using the System Center Configuration Manager (SCCM). Developed SCCM collections, assigned applications for software requests (in Remedy), and performed follow-up verification. Ensured accuracy of source codes, collections, dependencies, SCCM packages, and.

Toronto, Canada Area

• Directed oversight for planning, institution, and control of the Target Operating Model for a new organizational structure. Queue Manager, leading 500+ software packaging projects to ensure timely delivery. Instituted.
• Significantly impacted the organization via strategic oversight of 40+ simultaneous projects for 30K+ endpoints.
• Successfully set up the Server2012 Lab for remote access.

Toronto, Canada Area

• Adhered to all company standards. Established and certified bank servers, desktops, and laptops. Conducted server build rollups for annual deployment/upgrade. Generated security patching for all desktops every month..
• Successfully executed hundreds of software requests across multiple bank departments for 30K+ end-users.
• Reduced packaging times by 35% through creation of a new process.
• Detected an unknown bank security issue with desktop patches and quickly developed a rapid solution.

Markham, Ontario

• Provided hardware certification for servers, desktops, laptops and peripherals. Packaged, programmed, debugged, and edited all applications to provide enterprise-wide software distribution using mainly Columbus and.
• Successfully Provided same-day rapid turnaround of security monthly patching for Microsoft Security Updates.
• Provided 3rd-level support in a Managed Desktop Environment of 30000+ endpoints.

Toronto, Canada Area

Mississauga, Ontario

Toronto, Canada Area