• Drove commercial agenda for ~£200M business to maximise e-commerce sales of mobile handsets across two major brands (Currys and Carphone Warehouse). • Delivered on both subscription-based and stand-alone sales, driving margin-based and topline revenue-focused strategies.• Realised substantial growth - Carphone Warehouse (~500K orders annually, +70% Yo2Y) and Currys (~320K orders annually, +112% Yo2Y).• Ran daily trade analysis using PowerBI, Adobe Analytics and other reporting… Show more • Drove commercial agenda for ~£200M business to maximise e-commerce sales of mobile handsets across two major brands (Currys and Carphone Warehouse). • Delivered on both subscription-based and stand-alone sales, driving margin-based and topline revenue-focused strategies.• Realised substantial growth - Carphone Warehouse (~500K orders annually, +70% Yo2Y) and Currys (~320K orders annually, +112% Yo2Y).• Ran daily trade analysis using PowerBI, Adobe Analytics and other reporting tools, measuring the success of online execution and digital marketing campaigns.• Worked with the digital marketing team to leverage affiliate-specific deals to increase market penetration with targeted customer segments.• Spearheaded online promotion planning and execution for special events, including Christmas/Black Friday, Epic Deals and more. Regularly Delivered 10%+ incremental improvement on previous promotions.• Led online strategy and execution for new handset launches, working with marketing/go-to-market, digital marketing, buying and other commercial teams. • Implemented customer journey and acquisition/retention strategies to optimise, upsell, and improve the experience.• Strong feedback on strength of execution from key suppliers, including Apple, Samsung and Google. Related activities:• Continuous process improvement and automation (through improvements to reporting, briefing and error tracking processes and more).• Championed continuous learning through the use of Udemy for Business within eCommerce, which has since been used for over 1000 hours of online learning.• Regularly engaged with senior commercial stakeholders to identify key successes and growth areas.• Rapidly integrated with both internal and supplier teams in matrix organisations to deliver outcomes.• Elected member of the employee representation forum Show less

• Designed and implemented an engagement process, leading to a reduction of wasted cost estimation exercises by over 50%.• Defined and drove the implementation of a standardised project delivery framework through interpersonal networking, workshops, careful stakeholder management and selling the benefits of continual process improvement. • Spearheaded project to replace or upgrade strategic PPM tool in use by 400 employees through facilitation, stakeholder management and… Show more • Designed and implemented an engagement process, leading to a reduction of wasted cost estimation exercises by over 50%.• Defined and drove the implementation of a standardised project delivery framework through interpersonal networking, workshops, careful stakeholder management and selling the benefits of continual process improvement. • Spearheaded project to replace or upgrade strategic PPM tool in use by 400 employees through facilitation, stakeholder management and multi-departmental requirements gathering, RFP definition and vendor engagement. Created processes and tools for risk and issue tracking, financial management and timesheet entry and monitoring. Show less

• Within Ericsson UK’s largest account and programme, implemented new tools and processes to drive greater efficiency and best practices. Designed and implemented a tactical system for vendor management; later won support for, and led the implementation of, a strategic data-driven tool with targeted efficiency savings of £150K+ p.a. from the first year of roll-out.• Managed a team of six offshore resources to track and monitor financial health and site delivery status, reducing response… Show more • Within Ericsson UK’s largest account and programme, implemented new tools and processes to drive greater efficiency and best practices. Designed and implemented a tactical system for vendor management; later won support for, and led the implementation of, a strategic data-driven tool with targeted efficiency savings of £150K+ p.a. from the first year of roll-out.• Managed a team of six offshore resources to track and monitor financial health and site delivery status, reducing response times by 75%.• Presented business case to programme stakeholders and was awarded resource allocation, despite the tight financial situation, for comprehensive end-to-end process improvement. Show less

• Using interpersonal communication, teaching, workshops and presentations, motivated 200 project managers to increase the adoption of internal portfolio and project management tools. Successfully moved adoption KPIs from 45% to 95% in the first six months• Implemented ongoing training and awareness regimes and project health monitoring dashboards and league tables to enshrine best practices.

• Used in-person planning sessions, requirements gathering and focus groups for pilot projects to define, develop specifications for, test implement and maintain intranet applications used by thousands of local users• Built and maintained SQL server database, including query writing and database admin

• Managed the technical delivery of projects in pre-sales and execution, managing internal and external stakeholders to keep costs and timescales within 10% of estimates and maintain high customer satisfaction• Used requirements gathering, scoping, design and planning methods to design, develop, test and deploy a bespoke presages costing tool used by 200+ personnel to estimate project costs totalling £20M per year

• Pursued and was awarded a Ph.D. in Electrical and Electronic Engineering.• Part of the Microelectronics & Nanostructures group.• Analysis and fabrication of quantum dot (QD) heterostructures.• Analysis focus on electrical characterisation through V and IV analysis, conventional and Laplace-transform DLTS (Deep Level Transient Spectroscopy) and AFM (Atomic Force Microscope) topography.• Fabrication focus on nanoscale Focused Ion Beam (FIB) milling and subsequent atomic… Show more • Pursued and was awarded a Ph.D. in Electrical and Electronic Engineering.• Part of the Microelectronics & Nanostructures group.• Analysis and fabrication of quantum dot (QD) heterostructures.• Analysis focus on electrical characterisation through V and IV analysis, conventional and Laplace-transform DLTS (Deep Level Transient Spectroscopy) and AFM (Atomic Force Microscope) topography.• Fabrication focus on nanoscale Focused Ion Beam (FIB) milling and subsequent atomic growth by MBE (Molecular Beam Epitaxy).• My thesis was titled "Fabrication and Electrical Characterisation of Quantum Dots: Uniform Size Distributions and the Observation of Unusual Electrical Characteristics and Metastability Show less

Co-op internship in the Wood Gundy group of CIBC.Toronto, Ontario, Canada• Provided fast, effective fixes to numerous problems in established intranet applications used by investment advisors and bank staff nationwide.• Took sole direction of bringing an existing, problematic application online.• Co-ordinated efforts and actions of multiple departmental groups to achieve results for projects. Used issue tracking and reporting system to coordinate groups towards desired results.

Co-op internship position with AgricorpGuelph, Ontario, Canada• Working independently, assisting in the recommendation of solutions for internet and intranet problems.• Assist in the coding, design and standards-adherence of HTML and ASP.NET pages for both internal and external viewing.• Often learned and completed tasks in a self-directed manner. Noted for speed and quality of work produced.

Co-op internship position at the University of Guelph Library and Learning CommonsGuelph, Ontario, Canada• Working with a small team, implemented several dynamic, database-driven web pages, often being praised for high efficiency and rapid delivery of a finished product.• Independently designed a custom application for the translation of library records using Visual Basic. Independently learned skills and delivered product well before expected timeframe.• Participated and gave… Show more Co-op internship position at the University of Guelph Library and Learning CommonsGuelph, Ontario, Canada• Working with a small team, implemented several dynamic, database-driven web pages, often being praised for high efficiency and rapid delivery of a finished product.• Independently designed a custom application for the translation of library records using Visual Basic. Independently learned skills and delivered product well before expected timeframe.• Participated and gave input on direction of larger internet-based project. Show less

Co-op internship position with the Canadian Food Inspection AgencyGuelph, Ontario, Canada• Setup computers in offices across Ontario for dozens of w workers.• Delivered and installed networking equipment to assist in the rollout of a province-wide proprietary network.• Designed and implemented a more-efficient system for mobile computer installations.• Performed troubleshooting for a wide range of computer hardware setups, both in-person and remotely.