Dany Bteich Email & Phone Number

As a Service Delivery Manager at De La Rue, I manage the Government Revenue Solutions GRS service delivery and operations for Qatar and Oman, ensuring the quality, security, and compliance of the services and solutions provided to our clients. I have over 20 years of experience in IT management, IT service management, enterprise infrastructure, IT operations, and physical security, across multiple industries and technologies.I am also a skilled Project Manager and Technical Consultant, with certifications in PMP, ITIL, and MCSE. I have led and delivered complex IT projects, such as the design and implementation of ServiceNow's ITSM solution for Fujitsu Global, aligning the technology vision with the business strategy, and meeting the client requirements and stakeholder needs. I am an effective and articulate communicator, who thrives under pressure, and who has outstanding organizational, technical, analytical, problem-solving, team-playing, and leadership skills. My goal is to provide excellent IT service management and delivery, and to create value for the clients and the organization.

Listed skills include Project Management, It Operations Management, Service Desk Management, It Service Management, and 35 others.

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  Notre Dame University - Louaize (Ndu)

  Computer Engineering