Daniel Chang Email & Phone Number

San Antonio, Texas, US

Leads lean executive portfolio management support for diverse portfolios, including Deposit Core Platform and Debit Card Processor. Proficient in risk management, cost-benefit analysis, benefit realization, and product roadmap management. Oversaw a $24 million budget in 2023, achieving effective operational cost management by maintaining spending under 2%.

San Antonio, Texas, US

• Successfully coordinated and managed a cross-functional team of 10+ members, with diverse backgrounds and opinions, to develop and implement an effective human resource risk management program.
• Delivered 111 evidence packages that met regulatory expectations and closed the regulatory gaps in operational risk management program.
• Improved communication between the human resource program team and other USAA business units by developing program reporting requirements and processes.
• Integrated and completed change requests for the program/project execution teams exceeding 1,000 material and non-material change requests.
• Successfully coordinated and oversaw a team of employees from different departments to improve risk management practices.
• Empowered and drove Enterprise Portfolio Management Office (EPMO)’s adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program within Bank and Enterprise.

San Antonio, Texas, US

• Planned, managed, and executed a Chief Risk Officer-sponsored Enterprise Risk and Compliance (ERC) data governance program which resulted in successful design and implementation of ERC Information Governance framework.
• Executed and provided oversight to Enterprise-wide Culture shift initiative through robust capability enhancement, communication, and monitoring and control of stakeholders and executive management, using Agile project.
• Expertise in designing and delivering programmatic solutions in matrixed organizations utilizing both waterfall and agile methodologies for ERC and Culture offices.
• Created a standardized program management routine and governance model which were adopted by over 90% of the culture team principals and leads, reducing implementation costs by 10%.

Menlo Park, California, US

Transition program for the veterans who seek employment and education in tech industry.

Arlington, Virginia, US

• Led daily battalion operations and monthly training of 250 personnel for U.S. Army Intelligence and Security Command and U.S. Army South.
• Directed daily battalion intelligence operations with multiple external agencies including, U.S. Customs and Border Protection, U.S. Army South, and Occupational Safety and Health Administration.
• Established systems and processes to increase the safety of employees during hazardous activities; injury rates decreased to less than 1% of the assigned military and civilian personnel.

Arlington, Virginia, US

• Led a team of 8 employees which provided direct intelligence support to a forward-deployed Battalion consisting of 700 personnel in Southwest Asia.
• Planned, resourced, and executed unmanned aircraft system (UAS) training project; resulted in certification of two new deployable UAS operators per company.
• Directed uninterrupted intelligence support across 20 countries for contingency operations in Northeast Africa, Middle East to Central and South Asia for over 4,000 U.S. troops.

Arlington, Virginia, US

• Directed a team of 50 employees that provided direct combat support to a Battalion consisting of 700 personnel forward-deployed in Middle East in support of U.S. Central Command.
• Supervised all administrative and logistics operations including training, leader development, equipment maintenance, accountability, and readiness for an organization of 150 employees on a deployment cycle.
• Managed and deployed tactical combat equipment valued in excess of $16 million dollars to both National Training Center, Fort Irwin, California, and Kuwait with zero losses.

Washington, DC, US

Conducted data analysis for Assistant Secretary for the Office of Policy and Planning over Summer of 2011 and 2012.

Master Of Science - Ms, Finance

Master Of Engineering - Meng, Engineering Management

Bachelor Of Science - Bs, Systems Engineering With Computer Science Track