Danyelle Lowman-Bush, Cpp Email & Phone Number

Philadelphia County, Pennsylvania, United States

South Implementation Center

Direct operations of a 13-member team to meet deliverables scheduled deadlines, quality standards, priority, and business goals. Champion productivity and performance improvement by collaborating with key stakeholders to implement best practices. KEY CONTRIBUTIONS:* Realized YOY success in achieving strategic business and forecasted goals.* Mentored new.

Directed all phases of a variety of high-profile projects from plan through managing resources and the implementation of complex business requirements and processes. Consulted with cross-functional teams to develop solution delivery estimates and evaluated project proposals to determine goals, time parameters, project procedures, and resource.

Oversaw client service functions for a $9 billion provider of premier, mission-critical, and cost-effective transaction processing and information-based business solutions, supporting 570,000 clients globally. Provided strong leadership to a 16-member client service team, maintaining the highest service and satisfaction levels. KEY CONTRIBUTIONS:* Drove.

Directed field payroll operations, supporting a globally integrated supplier of customer relationship management (CRM) solutions and provider of sales, service, and marketing products. Managed four payroll manager and 22 indirect reports located across the United States. Championed process improvement by evaluating existing processes and policies to.

Led client service operations, supporting 500,000+ clients worldwide, driving efforts to build a high-performing infrastructure to achieve quality, service, and retention goals.KEY CONTRIBUTIONS:* Realized a 98% resolution rate and decreased handling time by coordinating task management workshops to teach best practices.* Recognized for achieving key.